Cyber Security Analyst
Cloud Connexions
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Utkarsh Drall Email & Phone Number
Cyber Security Analyst
at
Cloud ConneXions
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✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Cloud ConneXions
Role
Cyber Security Analyst
Location
Greater Toronto Area, Canada
Who is Utkarsh Drall? Overview
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Quick answer
Utkarsh Drall is listed as Cyber Security Analyst at Cloud ConneXions, based in Greater Toronto Area, Canada. AeroLeads shows a matched LinkedIn profile for Utkarsh Drall.
Utkarsh Drall previously worked as Technical Support Analyst at Cloud Connexions and Service Desk Analyst at T-Link Ltd. Utkarsh Drall holds Postgraduate Degree, Cyber Security from Loyalist College.
Profile bio
About Utkarsh Drall
As a recent postgraduate in Cybersecurity from Loyalist College, my role at Cloud ConneXions leverages my expertise in securing client systems and enhancing technical operations. We migrated over 300 VOIP clients to a new platform, achieving a high success rate with minimal downtime.My responsibilities also extend to leading deployments of critical updates, ensuring on-time delivery, and resolving a high volume of technical tickets, which significantly contributes to client satisfaction and operational excellence. Our team's dedication to client service and technical proficiency is a cornerstone of our success.
Current workplace
Utkarsh Drall's current company
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Cloud Connexions
4 roles
Utkarsh Drall work experience
A career timeline built from the work history available for this profile.
Technical Support Analyst
Cloud Connexions
● Migrated 300+ VOIP clients to a new clustered server, achieving 93% success rate with less than 5% downtime.● Led deployment of critical updates for 200+ clients, ensuring 100% on-time delivery and enhancing client application performance.● Created configuration documentation for 17+ client systems, improving client self-service capabilities.● Resolved 200+ technical tickets quarterly, 80% within 24-hour SLA, enhancing customer satisfaction.● Monitored and reported on service usage for 30+ metered clients, optimizing billing accuracy and reducing disputes.
Service Desk Analyst
T-Link Ltd
Troubleshot and resolved 300+ client issues across hardware, software, and networking, achieving a 97% customer satisfaction rate.● Standardized 40+ client computer systems, reducing system downtime by 41% and improving performance consistency.● Translated complex technical information into understandable language for 15+ non-technical clients, enhancing clarity and clientconfidence.● Delivered expert troubleshooting assistance across 3 communication channels, directly contributing to a 57% increase in client retention
Dec 2020 - May 2022
Qa Analyst
Collaborated with Business Analysts to expand test coverage from 88% to 96%, enhancing software quality and reducing post-launch issues.● Implemented problem management strategies that led to a 23% reduction in major incidents, improving system reliability.● Developed and executed 70+ test cases using JIRA and iValua, identifying and mitigating 40+ potential issues.● Leveraged tracking systems and metrics to uphold QA standards, directly contributing to improvement in project delivery timelines.
Sep 2018 - Jun 2019
3 education records
Utkarsh Drall education
Postgraduate Degree, Cyber Security
Graduate Diploma, Science
Education record
FAQ
Frequently asked questions about Utkarsh Drall
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What company does Utkarsh Drall work for?
Utkarsh Drall works for Cloud ConneXions.
What is Utkarsh Drall's role at Cloud ConneXions?
Utkarsh Drall is listed as Cyber Security Analyst at Cloud ConneXions.
Where is Utkarsh Drall based?
Utkarsh Drall is based in Greater Toronto Area, Canada while working with Cloud ConneXions.
What companies has Utkarsh Drall worked for?
Utkarsh Drall has worked for Cloud Connexions, T-Link Ltd, and Accenture.
How can I contact Utkarsh Drall?
You can use AeroLeads to view verified contact signals for Utkarsh Drall at Cloud ConneXions, including work email, phone, and LinkedIn data when available.
What schools did Utkarsh Drall attend?
Utkarsh Drall holds Postgraduate Degree, Cyber Security from Loyalist College.
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