Utkarsh Drall

Utkarsh Drall Email and Phone Number

Cyber Security Analyst @ Toronto, ON, CA
Toronto, ON, CA
Utkarsh Drall's Location
Greater Toronto Area, Canada, Canada
About Utkarsh Drall

As a recent postgraduate in Cybersecurity from Loyalist College, my role at Cloud ConneXions leverages my expertise in securing client systems and enhancing technical operations. We migrated over 300 VOIP clients to a new platform, achieving a high success rate with minimal downtime.My responsibilities also extend to leading deployments of critical updates, ensuring on-time delivery, and resolving a high volume of technical tickets, which significantly contributes to client satisfaction and operational excellence. Our team's dedication to client service and technical proficiency is a cornerstone of our success.

Utkarsh Drall's Current Company Details
Cloud ConneXions

Cloud Connexions

Cyber Security Analyst
Toronto, ON, CA
Utkarsh Drall Work Experience Details
  • Cloud Connexions
    Cyber Security Analyst
    Cloud Connexions
    Toronto, On, Ca
  • Cloud Connexions
    Technical Support Analyst
    Cloud Connexions Feb 2023 - Present
    Ontario, Canada
    ● Migrated 300+ VOIP clients to a new clustered server, achieving 93% success rate with less than 5% downtime.● Led deployment of critical updates for 200+ clients, ensuring 100% on-time delivery and enhancing client application performance.● Created configuration documentation for 17+ client systems, improving client self-service capabilities.● Resolved 200+ technical tickets quarterly, 80% within 24-hour SLA, enhancing customer satisfaction.● Monitored and reported on service usage for 30+ metered clients, optimizing billing accuracy and reducing disputes.
  • T-Link Ltd
    Service Desk Analyst
    T-Link Ltd Dec 2020 - May 2022
    Auckland, New Zealand
    Troubleshot and resolved 300+ client issues across hardware, software, and networking, achieving a 97% customer satisfaction rate.● Standardized 40+ client computer systems, reducing system downtime by 41% and improving performance consistency.● Translated complex technical information into understandable language for 15+ non-technical clients, enhancing clarity and clientconfidence.● Delivered expert troubleshooting assistance across 3 communication channels, directly contributing to a 57% increase in client retention
  • Accenture
    Qa Analyst
    Accenture Sep 2018 - Jun 2019
    Gurgaon, India
    Collaborated with Business Analysts to expand test coverage from 88% to 96%, enhancing software quality and reducing post-launch issues.● Implemented problem management strategies that led to a 23% reduction in major incidents, improving system reliability.● Developed and executed 70+ test cases using JIRA and iValua, identifying and mitigating 40+ potential issues.● Leveraged tracking systems and metrics to uphold QA standards, directly contributing to improvement in project delivery timelines.
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Utkarsh Drall Education Details

Frequently Asked Questions about Utkarsh Drall

What company does Utkarsh Drall work for?

Utkarsh Drall works for Cloud Connexions

What is Utkarsh Drall's role at the current company?

Utkarsh Drall's current role is Cyber Security Analyst.

What schools did Utkarsh Drall attend?

Utkarsh Drall attended Loyalist College, The University Of Auckland, Maharaja Surajmal Institute Of Technology.

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