-Meeting with the product design team to determine product testing parameters-Writing test plans and creating test cases for the product.-Writing up the final QA and test procedures for the quality technicians.-Conducting quality assurance and designing performance tests using the new testing procedures

-Provided subjective feedback to shape game development by applying personal and third-party taste profiles.-Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity, and other metrics.-Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds, and other network considerations.-Tested third-party digital art assets according to established standards and specified business goals.

Resolved technical issues and forecasted troubleshooting complications during software trials.Developed and executed QA test cases, scripts and procedures for automated software maintenance.Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.Fixed identified issues to improve workflows.Tested functional and compatibility of new programs or updates in comparison to existing applications.Developed and maintained defect databases for known issues.

Established and oversaw performance targets for call center associates.Developed quality employees within call center to take over leadership positions.Maintained call center equipment in good working order to maximize productivity.Assisted in gathering facts and documents utilized during sales process.Collected and analyzed call center statistics, sales rates, costs and customer service metrics.

Diagnose and resolve user technical problems, spanning hardware, software, and network issues. Provide efficient solutions through various support channels.

Developed integrated campaign strategies, incorporating media outreach initiatives across multiple verticals to create unified branding.Incorporated media database technologies such as tagging, tracking and ad service metrics into media planning efforts.Handled client-facing business opportunities, developing media content plans for third parties.