Utkarsh Mishra Email & Phone Number

Dübendorf, Zh, Ch

Zurich, Switzerland

St Gallen, Switzerland

- Led the architectural planning and development of (Typescript-based) Brand SDK's command pattern and code quality improvement by ensuring 100% code coverage within the web application's client implementation- Directed the transition of legacy APIs to a modern Editing Experience UI, facilitating the upgrade of Content Blocks to a new React- based framework, enhancing user experience across all customer interfaces- Introduced generic Translation Service via modular architecture… Show more - Led the architectural planning and development of (Typescript-based) Brand SDK's command pattern and code quality improvement by ensuring 100% code coverage within the web application's client implementation- Directed the transition of legacy APIs to a modern Editing Experience UI, facilitating the upgrade of Content Blocks to a new React- based framework, enhancing user experience across all customer interfaces- Introduced generic Translation Service via modular architecture, allowing translations through any data transfer object- Engineered a modular translation service to provide comprehensive multi-language support for guideline assets, maintaining data integrity across all block operations- Led the migration of legacy content blocks to an advanced architecture, ensuring seamless backward compatibility and zero downtime, preserving 100% uptime during the transition process Show less

United Arab Emirates

Leading arcab's fleet management backend to orchestrate an all in one solution for Passengers, Drivers, HR and bus suppliers, packaged with Route planning, live tracking & monitoring, Employee/Vehicle/Driver management and comprehensive telematics-backend analytics for all data points.Responsibilities:- Stabilising the infrastructure by introducing a test-first Agile development approach and real-time monitoring and alerting.- Developed a flexible processing layer to ingest data… Show more Leading arcab's fleet management backend to orchestrate an all in one solution for Passengers, Drivers, HR and bus suppliers, packaged with Route planning, live tracking & monitoring, Employee/Vehicle/Driver management and comprehensive telematics-backend analytics for all data points.Responsibilities:- Stabilising the infrastructure by introducing a test-first Agile development approach and real-time monitoring and alerting.- Developed a flexible processing layer to ingest data from various Telematics IoT providers, capable of transforming raw metrics into insightful reports and visualisations.- Introduced a scheduled caching layer to avoid excessive throughput to telematics API and pre-generate requested reports without throttling the back-end- Introduced a seamless client on-boarding system to quickly introduce Passengers, Vehicle Units, Drivers & Routes in bulk to support near real-time tracking and Dashboard metric generation.- Lead a small team of Back-end/Front-end devs via Weekly Sprint planning and Agile Task tracking. Show less

Remote

Chennai, Tamil Nadu, India

o Built and lead the development of the Employee Engagement SaaS platform completely from scratch o Core contributed modules include Anonymous Surveys, Employee chat, Anonymous feedback, Reporting & Analytics.o Lead the development of core analytics module responsible for measuring Employee Engagement through survey resultso The reporting module powers all visual graphs & insights to display Employee Engagement KPIs, distributions & predictionso Assisted Customer Success team… Show more o Built and lead the development of the Employee Engagement SaaS platform completely from scratch o Core contributed modules include Anonymous Surveys, Employee chat, Anonymous feedback, Reporting & Analytics.o Lead the development of core analytics module responsible for measuring Employee Engagement through survey resultso The reporting module powers all visual graphs & insights to display Employee Engagement KPIs, distributions & predictionso Assisted Customer Success team with the delivery of Customer Industry-focused reportso Lead Web development to deliver a marketing-focused online presenceo Technologies/Stack used: Ruby on Rails, Javascript, React, CSS3, SASS, Elasticsearch, AmCharts, PostgreSQL, Digital Ocean Show less

Chennai, Tamil Nadu, India

- End to end delivery of Integrations & Business Solutions via:o Customer Requirement gathering, feasibility & scoping o Software Architecture design, development approach and resource allocation, formulation of estimates & Statement of Worko Sprint planning, DevOps & Deployment/Provisioning plan, UAT, Quality of delivery & Customer support o Managed/delivered 20+ Node JS based integration projectso Use cases o e-bonding entities between SaaS applications via REST… Show more - End to end delivery of Integrations & Business Solutions via:o Customer Requirement gathering, feasibility & scoping o Software Architecture design, development approach and resource allocation, formulation of estimates & Statement of Worko Sprint planning, DevOps & Deployment/Provisioning plan, UAT, Quality of delivery & Customer support o Managed/delivered 20+ Node JS based integration projectso Use cases o e-bonding entities between SaaS applications via REST endpoints, middleware and webhooks o Enhancing Customer support via integrated eCommerce portals right inside the platforms - Delivered Customer Support Intelligence & Business automation enhancement for an OTT platform which offered:o Automated and intelligent Canned Responses for support requests, placed according to customer’s use cases.o Automated churning out of tickets originating from nonapplicable Social media responses o Queue based Bulk Ticket automation application capable of handling millions of Ticket operations in an hour, with a failsafe mechanism to handle rate limits and API failures.o Sent asynchronous KPIs to Business Intelligence o The capability suite has been performing successfully, even during peak traffic hours (~500 agents handling intake of 1520k tickets/hour and ~40k tickets during a major sports events) with zero incidents Industries: Customer Support, Sales, Computer Telephony Integration, Messaging, OTT Media, ITSM & moreTechnologies/Stack used: NodeJS, Express, Javascript, HTML5, CSS3, PHP, Magento, SugarCRM, MySQL Show less

Gurgaon, India

- Contract/Project-based work for Codementor Clients- Clients-- Google Firebase based Chat application• Developed Firebase based One on one, simultaneous and real-timeChat application to allow Defense contractors to communicate witheach other.• Features: Media upload, parallel chat between multiple users,Firebase based authentication, mail and GCM notifications• Developed/managed Wine search engine, allowing the user to searchthrough Online Wine… Show more - Contract/Project-based work for Codementor Clients- Clients-- Google Firebase based Chat application• Developed Firebase based One on one, simultaneous and real-timeChat application to allow Defense contractors to communicate witheach other.• Features: Media upload, parallel chat between multiple users,Firebase based authentication, mail and GCM notifications• Developed/managed Wine search engine, allowing the user to searchthrough Online Wine listings.• Features: Location, Property-based search filters and sort,diversifcaton of results based on Stores. Show less

Gurgaon, India

- Developed and maintained Shopo Search, capable of searching throughbillions of records and supportng logic based relevance.- Ensured zero downtme and max ~40ms latency throughout the Searchapp end-points using best distributed node confguratons andoptmized indices.- Developed Monitoring and Reporting tool to detect anomalies andgenerate Relevance, Database integrity reports and User behaviorinsights.

Hyderabad Area, India

Responsible for enabling m-Commerce and migrating shop data from Open source platforms.

Hyderabad Area, India

Core member of Rockmetric team. Responsible for developing and maintaining event/people based analytics engine and tracking dashboard as a full stack developer.Also involved in System Administration, managing development interns and assuring seamless product integrations.Technology stack: PHP, MySQL, HTML, CSS, Javascript, Bootstrap, jQuery, AWS, Ubuntu server

Meerut

• Primary responsibilities included design and development of complete Sports and Fitness e-Commerce platform.• Developed and tested new modules based on Prestashop e-Commerce platform, along with implementation of Business Logic into Production.• Administered Back-End/Back Office, Database.• Developed connectors to integrate with third party tools.• Integrated multiple payment gateways.

Meerut Area, India

Blog Administration, Blogging, Promotion, Strategist, Design and Development.

Meerut

Blog on daily Tech and Cloud Computing

B.Tech, Computer Science And Engineering

Activities and Societies: Co-coordinator of Technical Events. Winner of Tech Trivia quiz, I year, I Semester. Runner Up of Trivia.

Education record