Utpal Banerjee Email & Phone Number

Bengaluru, Karnataka, India

Global Technology Operations and Service Delivery Lead for South India. Heading IT Operations and Service Delivery for 4 delivery locations across South India.

Bengaluru Area, India

• Technology Solutions Architect and Transitions & Projects Leader for HGS India. Lead IT Pre-sales, Projects and Transitions for India Delivery centers. • Drive high revenue projects along with Consulting and Design for implementation of client infrastructure and platforms.• Deliver omni-channel CX platforms based on Avaya, Genesys as well as cost-effective open-source platforms.• Deliver cost-optimized technology Solutions with Capex and year on year Opex savings• Instrumental in revamping the Technology Projects methodology in HGS, to deliver First Time Right transitions amidst challenging industry requirements.

Chennai Area, India

• Site IT Head for Quatrro Chennai and Business IT Leader for Quatrro Card Processing Business. Lead IT Strategy, Security and Partner engagements including Budgeting and Capacity Planning for Card Processing, Mortgage and Risk Management businesses in Chennai Site. • Part of Business Strategy team to build up Service Delivery model for start-up client of Quatrro Processing. Support Business development teams with RFP responses and Pricing for new client deals and formulate IT Vision for Chennai site. • IT infrastructure Operations Lead for 3 Datacenters managing Datacenter Operations, Network operations, Database Management, Offsite Data Storage for electronic payment industry. • Lead PCI-DSS 3.2, SSAE 16 and ISO 27001 Assessment for IT Infra in Chennai site and Card Processing co-location centers in India and Vietnam.

Kolkata Area, India

Lead IT implementation Projects and Client Relationship management for multiple flagship clients in Genpact Kolkata with a cumulative headcount of 1100+ employees. IT Security and Infra Leader for Kolkata site, leading end-user services, IT Governance, Compliance, Procurement and Datacentre head for entire Kolkata site of 2400+ people. Support Business Development teams with IT solutions & pricing for RFI’s & RFP’s, including development of MSA’s, SoW’s & SLA’s for IT. Member of site Leadership and Crisis Management team.

Kolkata Area, India

Key responsibilities :•Managing IT Transitions to setup Connectivity (Data & Voice), to the Customer’s Network resources in accordance with the Technology Solutioning groups, as per the business requirements, using the most cost-effective solution. This included visiting client locations and interacting with IT & Business stakeholders to design the solution.•Ensure on-time delivery of IT Infrastructure to ensure smooth & seamless process Ramp-ups and IT Transitions and Technology support.•Manage Solutioning and setup of Infrastructure and connectivity for client BCP sites.•Manage IT Infrastructure Customer Audits, Risk Assessments and ISO27001 and SAS Site Audits for Global Finance Businesses.•Identify opportunities to rationalize the IT spends for all the Business processes.•Apply innovative technology solutions to rationalize utilization of IT infrastructure and help business achieve revenue targets.•Enable implementation of company wide IT initiatives and ensure adherence to defined ITIL processes and measure health of all processes based on the metrics.•Report out performance metrics to Internal and Client, Business and IT leaders on a monthly basis•Coordinate with other IT groups including the IT Projects group, platform operations group, the Service Desk and Information Security to ensure that service level agreements with the internal & external customers are met.

Gurgaon, India

* Involvement in IT solutions for new transitions for application access, call routing and other requirements like FTP, fax solutions etc. * Setup Production and BCP sites. * Implement ITIL practices in the business.* Digitization/Automation of manual work intensive processes. * Coordinate with customer IT team to resolve issues affecting Genpact.* Manage IT Service Delivery for the business.* Apply LEAN and Six Sigma for Process Improvements.* Help Business secure ISO27001 certification* IT Pricing and Capacity planning.* Project Management for Digitization Tools

Gurgaon, India

New Delhi Area, India

Pgdbm

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