Utsav Das Email & Phone Number

Ncr

Overseeing the daily operations of the business centres and Managed Offices, ensuring that all services are delivered efficiently and effectively. Responsible for driving sales, developing business strategies, managing client relationships, and leading a team to achieve targets.🔳Developing sales strategies to achieve the company’s sales goals and profitability.🔳Overseeing operations to ensure efficiency, quality, service, and cost-effective management of resources.🔳Identifying business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.🔳Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.🔳Managing and leading a team, setting objectives, coaching, and performance monitoring of sales representatives.🔳Preparing reports by collecting, analyzing, and summarizing information.

New Delhi, Delhi, India

Sales, Operations, Marketing and Revenue Management | Day-to-day operations of Delhi, Bangalore & Chennai Offices.I am a professional with a strong background in managed office spaces, leadership, P&L management, sales and operations, co-working and flexible workplace solutions, team management, business development, and facilities management. This combination of skills and experience suggests that you have expertise in creating and managing efficient and productive office environments.Dynamic and results-driven professional adept at actively managing the entire sales process from lead generation to negotiations and closing. Skilled in creating compelling profit objectives and maximizing cross-selling opportunities to drive revenue growth. Experienced in developing comprehensive business development strategies to expand market presence and achieve organizational goals.Proven ability to collaborate with channel partners to provide innovative solutions tailored to client needs. Dedicated to ensuring client satisfaction through effective retention and renewal strategies, as well as facilitating expansions within existing client accounts.Committed to fostering team success by providing support in creating and implementing standard operating procedures to streamline operations and enhance efficiency. Passionate about driving business growth through strategic planning and execution.I've got a knack for chasing down payments and making sure invoices are settled in record time.I keep a watchful eye on invoices and sales reports, making sure everything's in order and payments go out without a hitch.I make sure deadlines are met, contracts are sealed, and budgets are under control. And let's not forget about compliance—I'm all about keeping things on the up and up with the rules and regulations.I'm the one managing the show, ensuring the company's financial health and property sales are on point. From planning to problem-solving, I've got it all covered.

Gurugram, Haryana, India

-Expansion of sales team with high quality & potential candidates as per business plan.-Regular evaluation of teams and individual performances.-Exploring new business development opportunities by leveraging client relationships.-Designing effective sales strategies, and marketing company products and services.

Delhi Ncr

Headed the Sales, Facilities & Workplace services for Clients at all Business Centres of Delhi NCR managing more than 1Lakh sq. ft area and over 1000 workstations. Actively manage the sales process: lead generation, negotiations, and closing. Create compelling profit objectives and maximize cross-selling opportunities.Develop overall BD strategies.Work with Channel Partners and provide solution for the clients.Retention and renewals of the existing clients along with their expansions. Support the team in creating the standard operating procedures.Lead Asset management, Customer engagement, Grievance resolution, Events & Activation, Celebration & Community engagement, Maintenance services, housekeeping, Security, Horticulture, Finance, IT and Purchase Management.Developed and implemented building procedures and performance measures to ensure simplifications and accuracy of work methods and reliability of systems. Managing Front desk activities, Soft services, Hard services, Occupancy planning, Vendor management, Compliance Audits, and Contract management. Coordinating with builders and business leads on smooth building operations.Vendor performance management. Coordinating my team on Order Review, track purchases and Delivery.Implementation of seamless transition planning for successful Client move-in and Move-out out.Answer all customer queries at about sales & operation and provide a reasonable timelines for getting back to them.Be available 24/7 to handle any queries of the client or customers and be the single point contact.Making sales or recommendations for products or services that may better suit client needs.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures.

Delhi Ncr

WM2-Aerocity(Pre opening), ITT- Nehru Place(Pre opening), Park Centra - Gurgaon, Ambadeep - CP (Pre opening) & Southern Park - SaketAvanta was conceptualized to fulfill the vision of providing organizations of all sizes, types and requirements with office spaces that fit their needs perfectly. Avanta has emerged as the best international serviced office player in India. Avanta is the most promising business centre services provider in the Delhi-NCR region, offering best-in-class, fully furnished, high-end business centers and office space solutions. Its facilities are completely equipped with modern amenities and office service staff amongst others. Avanta provides fully unbranded and customizable state-of-the-art office spaces at premium locations in Delhi-NCR with utilities, maintenance and infrastructure completely taken care of, at transparent pricing offering exceptional value for money. Responsibilities: To manage the centre and the team to the standards set, implementing policies and procedures as set out by Avanta Management Services Limited. High levels of customer service and customer satisfaction is the main focus of the role managing the expectation of the customer and Avanta Management Services Limited.Building Management including maintaining the aesthetics of the building and to ensure that the maintenance of the building is maintained. The building cleanliness supports a professional impression to clients and colleagues alike.Maintain the profitability of the Business Centre, increase occupancy and manage costs in line with the Business Centres budgets. Implementation of all finance procedures, ensure accurate billing for Licence Fees and Services, and to ensure all monies are paid through credit Control. To obtain full knowledge of the companies finance systems.Working with the Sales team to assist in viewings and renewals where necessary, and to promote the services offered by Avanta Management Services Limited, to maximize sales revenue.

Chandigarh Area, India

Oversee all the aspects of houskeeping and laundry operations for 175 keys Aloft Chandigarh Zirakpur.Skilled at team building, resource management, cost effectiveness, eye for detail and customer satisfaction. Strong background in the opening, preopening and refurbishment of hotels .•Plan and Budget the revenues and cost for the Housekeeping department and Laundry.•Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.•Recruitment and Performance Appraisal/Management of the staff in the department.•Monitor productivity standards and Schedule staff in order to optimize manpower.•Supervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.•Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence.

Gurgaon, India

Worked as Department Head(HOD) (Assistant Housekeeping Manager) in Park Inn by Radisson Hotel from the hotel pre-opening stage which is one of The first relaunched brand of Park Inn by Radisson. Park In by Radisson is the next generation hotel by the Carlson Rezidor Hotel Group in India. This is the first Park Inn by Radisson hotel managed by Carlson Rezidor Hotel Group. An extreme colorful concept of this hotel adds colour into the guests life. It is located at the NH-08 surrounded by the most of MNC's, corporate offices and the leisure clients.-Taking care of entire Housekeeping Operations.-Doing staff deployment for different shift for rooms and Public areas-Training of Supervisors and associates of the department-Checking VIP rooms meeting up with VIP’s for feedback on a daily basis-Handling different operation projects on monthly basis -Conducting yearly Appraisal for associates and Supervisors/Team leaders-Helping the department in implementing of cost control process-Planning detail maintenance plans (monthly and yearly) for rooms and put them into practice-Induction of new associates to the department-Addressing guest complaints-Assisting the General Manager with department budgets and Profit & Loss statements-Working with supervisor and maids for better upkeep of rooms and property and built positive team spirit.-Checking on guest feedback through GSTS (Guest Satisfaction Tracking System) and follow up of the same.-Liaising with contractors and suppliers in regards to different products and supplies for the department.-Set up of Mock Up rooms from pre opening stage of Park Inn by Radisson.-Policies and Procedures, overseeing and directing all aspects of the startup of the Housekeeping including material, manpower and handover from projects.-Project coordination, housekeeping operations, installations & procurement of machines, preparing documents for handover, meeting deadlines, Critical Path.

Doubletree By Hilton Gurgaon - New Delhi Ncr

Worked with DoubleTree by Hilton Gurgaon - New Delhi NCRas Housekeeping Executive from the hotel pre-opening stage. (184 rooms property an upscale brand of Hilton Worldwide with 84 team members in housekeeping department.)* Responsible as a Shift Incharge, checking all VIP arrivals and in-house, checking all public area outlets, taking daily briefing and allocating the staff.* Responsible for internal audit of policies and procedures and their relevance to systems.* Certified as 'Departmental Trainer' after successfully completing 'Train the Trainer' session. Responsible for training room attendants on standard operating procedures and technical know-how, multi-skilling the room attendants, taking induction session for the new joiners.* Preparing duty roster for staff and supervisors.* Responsible to keep an update of purchase requisition on daily basis in coordination with the materials and stores department.* Building steps and taking necessary action to improve and enhance Guest Satisfaction towards housekeeping services.* Preparing budget of all cleaning supplies and guest supplies and amenities in the financial year ending.* Guest questionnaire analysis, maintenance of housekeeping office formats and registers, systems & procedures, monthly & annual maintenance of equipment.* Responsible for maintaining the decorum and upkeep of guest floor corridors, maintaining proper liaison with engineering, maintenance and food & beverage service.* Ensuring that the 'Zero-Defect' product is maintained as per agreed standards.* Handling of housekeeping control desk, knowledge of OnQ & OPERA, meeting all guest request along in co-ordination with other department, maintaining all updating emergency items, issuing keys and pager and handover to next shift.* Responsible for maintaining and updating lost and found record, stores withdrawal, distribution and maintenance through checkscm and hotsos.* Maintaining attendance and leave record through 'HRIS"'.

Radisson Blu Dwarka, Sector -13, New Delhi - 110075

A brand of Carlson Hospitality Worldwide earlier called Park Plaza Dwarka – New Delhi having 209 rooms and 6 Food & Beverage outlets along with retail outlets.Job Profile:• To lead the Housekeeping Team, in order to achieve and maintain the highest standards in cleanliness, hygiene, and comfort. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.• Inspecting guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair and making recommendations for the upkeep of the same. • Managing spring cleaning schedules, Handling Public area and keeping a record of all the cleaning schedules pertaining to the area. • Handling stores keeping in mind the budget.• Training and development of Housekeeping staff to ensure efficient and smooth.• Supervising the Linen and Uniform Room.• Ensuring that inventories are conducted every month on time.• Ensuring cost control in terms of stores and linen.• Follow up with purchase. • Monitoring the work of all contractors of Housekeeping Department.

Amritsar

Joined "Ananda In The Himalayas, Rishikesh" (A luxuary destination Spa Resort property of IHHR Hospitality Private Limited) as a Team Member on Hotel Operation Training Programme in the Housekeeping Department.Transferred to ISTA Hotel, Amritsar (A Luxury Business Hotel property of IHHR Hospitality Private Limited) in November’2008 as a Pre-Opening Team Member of Ista Hotel, Amritsar having 248 rooms and three Food & Beverage outletsKey Operational Responsibilities:• Was actively involved in the Housekeeping Pre-opening.• Involved in snagging and resnagging of guest rooms and Suites and setting up of whole floors from the project stage• Handled all the Shifts ensuring consistency in maintaining standards..• Responsible for Laundry Operation under the supervision of Laundry-Team Leader.• Responsible for maintaining Public Areas adhering to hygiene and cleanliness standards using all equipments• Desk Handling – Responsible for maintaining reports of Missing and Breakages, Lost and Found, Guest Feedbacks, Guest Supplies, cleaning supplies etc. and to make Month End Report of the same and sent to the Executive Housekeeper.• Efficient in making requisitions (PROLIFIC) and picking up stores and distribution and maintaining its record.• Thorough knowledge of store requisition procedure and its distribution. Successfully handled. Minibar and Laundry postings using MICROS which includes co-ordination with Stores, Food & Beverage Service and Front Office Departments, for proper bill posting of all day to day activities and to save spoilage and checking expiry and making Monthly Stock Inventory and Expiry Report.• Keeping a record of preventive maintenance of the rooms • Maintaining a schedule of extra cleaning of rooms• Responsible for training of newly recruited Team Members and Industrial Trainees.• Participated in several activities such as all inventories (Linen, F&B Linen, Fixed item in Rooms)

B.Sc In Hospitality & Hotel Administration, Hotel Management, First Division

Activities and Societies: Participated and performed in Japanese Food Festival || Project - Importance Live Music in Hotels & F&B Outlets.

Indian School Certificate (High School), 12Th (Science), Kolkata

Activities and Societies: Participated and won competitions of Sports(Athletics, Volley ball. Football, Cricket) and other co curricular.

Icse (10Th), Kolkata

The school is managed by an Executive Council. Students are prepared for the Indian Certificate of Secondary Education (I.C.S.E).