Who is Utsav Dave? Overview
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Utsav Dave is listed as Assistant Manager (Resolution Manager) at _VOIS, based in Ahmedabad, Gujarat, India. AeroLeads shows a matched LinkedIn profile for Utsav Dave.
Utsav Dave previously worked as Senior Executive at _Vois and Junior Executive at _Vois. Utsav Dave holds Diploma Of Education, Radiologic Technology/Science - Radiographer from Gujarat Paramedical Science Institute.
Company email context
Email format at _VOIS
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_VOIS
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Profile bio
About Utsav Dave
I am an Assistant Manager (Resolution Manager) at _VOIS, a global organization delivering technology-enabled business solutions to clients across various industries. I have a Diploma of Education in Radiologic Technology/Science - Radiographer from Gujarat Paramedical Science Institute, and I have been working in the customer service domain for over four years. My core competencies include escalation resolution, team support, and people management.In my current role, I manage escalated customer queries and complaints, providing prompt and effective resolution. I also support my colleagues to resolve customer issues, minimizing escalations and improving service quality and customer satisfaction. I identify trends and improvement opportunities based on customer feedback, and ensure compliance with complaint procedures. Additionally, I monitor performance metrics, provide coaching and feedback to team members, and collaborate on recruitment, retention, and succession planning initiatives. I am passionate about delivering excellent customer service, and I value teamwork, diversity, and innovation. I bring diverse perspectives and experiences to the team, and I am always eager to learn new skills and technologies.
Current workplace
Utsav Dave's current company
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5 roles
Utsav Dave work experience
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Assistant Manager (Resolution Manager)
Managed escalated customer queries and complaints, providing prompt and effective resolutionSupported colleagues to resolve customer queries and complaints, minimizing escalationsIdentified trends and improvement opportunities based on customer feedback, improving service quality and customer satisfactionEnsured compliance with complaint procedures, managing complaints until resolutionMonitored performance metrics, providing coaching and feedback to team members Managed a team, setting goals and objectives, providing feedback, and fostering a positive and inclusive cultureCollaborated on recruitment, retention, and succession planning initiatives Provided regular reports on team performance and development needs
Senior Executive
Managed a team of web chat executives handling SOHO clients in the UK region Oversaw the day-to-day operations of the web chat process, ensuring adherence to quality, productivity, and service level agreementsConducted training and coaching sessions for new hires and ongoing development of existing team membersCollaborated with cross-functional teams such as Quality, and Training to identify and address process gaps and improvement opportunitiesMonitored and analyzed key performance indicators (KPIs) such as chat volume, response time, first contact resolution, customer satisfaction, employee engagement, Net Promotor Score(NPS), ABC(Away but Chatting), Average Handling Time, and a few othersCreated and presented reports and presentations on performance metrics, trends, and insights to senior management and clientsParticipated in client meetings and reviews, providing updates on the web chat process and addressing concerns or feedback
Jun 2019 - Sep 2021
Junior Executive
Jun 2017 - Jun 2019
Administrative Officer
Jun 2015 - Mar 2017
2 education records
Utsav Dave education
Diploma Of Education, Radiologic Technology/Science - Radiographer
Gujarat Paramedical Science Institute
High School Diploma, Peramedical
Mithapur High School
FAQ
Frequently asked questions about Utsav Dave
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What company does Utsav Dave work for?
Utsav Dave works for _VOIS.
What is Utsav Dave's role at _VOIS?
Utsav Dave is listed as Assistant Manager (Resolution Manager) at _VOIS.
Where is Utsav Dave based?
Utsav Dave is based in Ahmedabad, Gujarat, India while working with _VOIS.
What companies has Utsav Dave worked for?
Utsav Dave has worked for _Vois and Whitelotus Corporation Pvt Ltd - A Mobile App Development For | Iot | Ibeacon | Enterprise | Social.
How can I contact Utsav Dave?
You can use AeroLeads to view verified contact signals for Utsav Dave at _VOIS, including work email, phone, and LinkedIn data when available.
What schools did Utsav Dave attend?
Utsav Dave holds Diploma Of Education, Radiologic Technology/Science - Radiographer from Gujarat Paramedical Science Institute.
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