Utsav Gnawali

Utsav Gnawali Email and Phone Number

Reservations Officer @ Dusit International
Delhi, DL, IN
Utsav Gnawali's Location
North Delhi, Delhi, India, India
About Utsav Gnawali

As a professional with a year of experience in the reservation department of Marriott Hotel and six months of experience in Front Office, I am confident in my ability to excel as a Reservation Supervisor. My experience in both departments has provided me with a well-rounded understanding of hotel operations and customer service.In my role as a Reservation Agent at Marriott Hotel, I have gained extensive knowledge of the hotel's reservation system, including how to make and manage reservations, handle cancellations and modifications, and generate reports. I am proficient in using the system to provide guests with accurate information about room types, rates, and availability.During my six months in Front Office, I gained valuable experience in handling guest requests, managing front desk operations, and coordinating with other hotel departments to ensure a smooth guest experience. This experience has equipped me with strong communication and problem-solving skills, which I believe will be valuable assets as a Reservation Supervisor.As a Reservation Supervisor, I am committed to providing exceptional customer service to our guests. I believe that my strong communication skills, both verbal and written, will enable me to effectively communicate with guests, other hotel departments, and external partners such as travel agents and tour operators. I am also confident in my ability to manage my time effectively, prioritize tasks, and meet deadlines under pressure during peak booking periods.In conclusion, my year of experience in the reservation department of Marriott Hotel and six months of experience in Front Office have equipped me with the skills and knowledge necessary to excel as a Reservation Supervisor. I am committed to providing exceptional customer service, managing my team effectively, and contributing to the overall success of the hotel.

Utsav Gnawali's Current Company Details
Dusit International

Dusit International

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Reservations Officer
Delhi, DL, IN
Employees:
298
Utsav Gnawali Work Experience Details
  • Dusit International
    Reservations Officer
    Dusit International
    Delhi, Dl, In
  • Fairfield By Marriott Dehradun
    Reservations Agent
    Fairfield By Marriott Dehradun Feb 2023 - Present
    Dehradun, Uttarakhand, India
    As a Reservation supervisor at Fairfield By Marriott Dehradun , I am responsible for overseeing and managing our reservation team to ensure exceptional customer service and operational efficiency. My primary duties include developing and resolving complex customer inquiries, and collaborating with cross-functional teams to optimize processes and systems. With a background in hospitality and a passion for delivering exceptional guest experiences, I am committed to driving revenue growth, enhancing guest satisfaction, and fostering a positive work environment for our team.
  • Marriott Hotels
    Internship Trainee
    Marriott Hotels Dec 2021 - May 2022
    Dehradun, Uttarakhand, India
    During my six months in Front Office, I gained valuable experience in handling guest requests, managing front desk operations, and coordinating with other hotel departments to ensure a smooth guest experience. This experience has equipped me with strong communication and problem-solving skills, which I believe will be valuable assets as a Reservation Supervisor.

Utsav Gnawali Education Details

  • Shri Dev Suman University
    Shri Dev Suman University
    Hotel Management
  • Rk Films
    Rk Films
    Photography
  • Shri Ram Institute Of Hotel Management
    Shri Ram Institute Of Hotel Management
    1St Divison

Frequently Asked Questions about Utsav Gnawali

What company does Utsav Gnawali work for?

Utsav Gnawali works for Dusit International

What is Utsav Gnawali's role at the current company?

Utsav Gnawali's current role is Reservations Officer.

What schools did Utsav Gnawali attend?

Utsav Gnawali attended Shri Dev Suman University, Rk Films, Shri Ram Institute Of Hotel Management.

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