As a professional with a year of experience in the reservation department of Marriott Hotel and six months of experience in Front Office, I am confident in my ability to excel as a Reservation Supervisor. My experience in both departments has provided me with a well-rounded understanding of hotel operations and customer service.In my role as a Reservation Agent at Marriott Hotel, I have gained extensive knowledge of the hotel's reservation system, including how to make and manage reservations, handle cancellations and modifications, and generate reports. I am proficient in using the system to provide guests with accurate information about room types, rates, and availability.During my six months in Front Office, I gained valuable experience in handling guest requests, managing front desk operations, and coordinating with other hotel departments to ensure a smooth guest experience. This experience has equipped me with strong communication and problem-solving skills, which I believe will be valuable assets as a Reservation Supervisor.As a Reservation Supervisor, I am committed to providing exceptional customer service to our guests. I believe that my strong communication skills, both verbal and written, will enable me to effectively communicate with guests, other hotel departments, and external partners such as travel agents and tour operators. I am also confident in my ability to manage my time effectively, prioritize tasks, and meet deadlines under pressure during peak booking periods.In conclusion, my year of experience in the reservation department of Marriott Hotel and six months of experience in Front Office have equipped me with the skills and knowledge necessary to excel as a Reservation Supervisor. I am committed to providing exceptional customer service, managing my team effectively, and contributing to the overall success of the hotel.
Dusit International
View- Website:
- dusit-international.com
- Employees:
- 298
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Reservations OfficerDusit InternationalDelhi, Dl, In -
Reservations AgentFairfield By Marriott Dehradun Feb 2023 - PresentDehradun, Uttarakhand, IndiaAs a Reservation supervisor at Fairfield By Marriott Dehradun , I am responsible for overseeing and managing our reservation team to ensure exceptional customer service and operational efficiency. My primary duties include developing and resolving complex customer inquiries, and collaborating with cross-functional teams to optimize processes and systems. With a background in hospitality and a passion for delivering exceptional guest experiences, I am committed to driving revenue growth, enhancing guest satisfaction, and fostering a positive work environment for our team. -
Internship TraineeMarriott Hotels Dec 2021 - May 2022Dehradun, Uttarakhand, IndiaDuring my six months in Front Office, I gained valuable experience in handling guest requests, managing front desk operations, and coordinating with other hotel departments to ensure a smooth guest experience. This experience has equipped me with strong communication and problem-solving skills, which I believe will be valuable assets as a Reservation Supervisor.
Utsav Gnawali Education Details
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Shri Dev Suman UniversityHotel Management -
Rk FilmsPhotography -
Shri Ram Institute Of Hotel Management1St Divison
Frequently Asked Questions about Utsav Gnawali
What company does Utsav Gnawali work for?
Utsav Gnawali works for Dusit International
What is Utsav Gnawali's role at the current company?
Utsav Gnawali's current role is Reservations Officer.
What schools did Utsav Gnawali attend?
Utsav Gnawali attended Shri Dev Suman University, Rk Films, Shri Ram Institute Of Hotel Management.
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