Utsav Shrestha Email & Phone Number

Denton, Texas, United States

Denton, Texas, United States

• Troubleshoot and resolve hardware, software and network issues with the iPad, router, modem, printer and POS System• Provided high quality support using tools such as Microsoft Remote Tool, Command Prompt and other tools for Service Request logged in on Service Now• Addressed users concerns and complaints in a diplomatic manner to resolve quickly decreasing the AR by 5%

Dallas/Fort Worth Area

• Automate processes by creating scripts and/or database queries to efficiently perform each process• Hands-on learning on developing and maintain customer database, manage various customer contacts and create marking lists.• Maintain scripts and database(s) to efficiently conduct and manage the invoices

Denton, Texas

I’m cross trained to work various station within the restaurant but ideally, I work as a cashier to ring up customers’ orders or work on the line where I put their choice of ingredients on a bowl, burrito or tacos depending on what they want.

Bridgeport, Texas

This was my very first job. I started as a Crew Member where I would work as either a cashier or on the line as a cook. I gradually became cross trained into higher position which led to me getting a promotion to a Shift Manager/Leader. This is when I started to supervise workers, ensure customer satisfaction and oversee operation.