I am an IT graduate and experienced IT Support Professional with a strong background in troubleshooting and resolving technical issues. With more than 1 year of experience as IT support, I have developed a comprehensive skill set that includes hardware and software troubleshooting, network administration, and user training. In my previous role, I have successfully resolved a wide range of technical problems, from software glitches and hardware malfunctions to network connectivity issues. I am skilled in diagnosing problems, identifying root causes, and implementing effective solutions in a timely manner. In my previous roles, I have used Microsoft 365 to empower organizations with its powerful suite of tools, including SharePoint, Teams, and OneDrive. Jira ticketing system, Azure Active Directory are some of the software that i have used must for my previous role as IT support.I am open to discuss more about my experience and how can i help your organization with my skills. Please feel free to contact. Thanks!