Uttam Kumar Email & Phone Number

California, United States

United States

San Francisco Bay Area

• Spearheaded the restructuring of Cloud Operations teams to better support business needs. Drove improvements in cloud platform uptime, resilience, security, scalability and disaster recovery. Led strategy for building.
• Scaled team from 18 to 29, building India Cloud Operations in addition to US employees, SRE, and Cloud Governance teams from the ground up
• Increased platform uptime by 6%, working with Engineering and DevOps teams to identify and address technical debt including single points of failure, non-scalable components, and non-self-healing applications
• Drove monitoring strategy and implementation, working with cross-functional teams to identify and address observability gaps, and implementation of APM tool
• Reduced quarterly release duration from 8+ hours to <5 hours, by driving initiative to streamline code release working with the Release Management, Engineering and DevOps teams
• Improved customer satisfaction (NPS) scores by 9 points, collaborating with Customer Success to improve the incident management and communication (external and internal) processes

Palo Alto, California, United States

• Built a Global Cloud Operations team from the ground up, providing cost-benefit analysis for badged employees vs the outsourced vendor team.
• Improved cloud governance including security and cost management, by creating a new global AWS Well-Architected Framework compliant master account and migrating workloads
• Implemented a $1M annual cost savings by auditing cloud platform, shutting down unused instances, and purchasing AWS compute savings plans
• Reduced infrastructure provisioning from 2 weeks to 1 hour by implementing Infrastructure as Code (IaC) automation using Terraform
• Reduced code deployment duration from weeks to 2 days by implementing Ansible automation

• Oversaw all technical initiatives including IT, Dev, Cloud Operations, and Information Security.
• Prepared for a successful company acquisition by auditing the technical processes, identifying and addressing gaps in technology, security & compliance

San Francisco Bay Area

Invested in and advised on product and funding strategies for an early-stage startup, providing virtual events for companies during Covid-19. Secured two rounds of funding to build the product (and team).

San Francisco Bay Area

• Provided executive leadership for Data Center Operations, Infrastructure, Systems, Database, DevOps, Information Security, and Change Management. Drove a multi-year cloud transformation including virtualization.
• Enabled company growth from $100M to $400M annual revenue by managing all SaaS platforms in global data centers, AWS, and GCP
• Increased system availability from 98% to 99.995% and reduced Mean Time to Repair by 66.67% by driving continuous improvement of people, processes, and technologies
• Reduced number of emergency patches by >50% by collaborating with cross-functional teams to streamline software deployment and testing, using DevOps best practices, resulting in more predictable releases
• Managed a $30M annual budget
• Performed merger and acquisition due diligence to acquire target companies and drove post-merger integration

San Francisco Bay Area

• Built and managed external customer facing cloud platforms for both VMware and EMC. Led cloud operations including deployment automation, monitoring, change management, and incident management. Built and operated.
• Delivered and supported both the production and lab environments, collaborating with the Product Management, Engineering, Architecture, and TechOps teams
• Managed a $8M annual budget

San Francisco Bay Area

• Managed production (US) and Corporate IT global environments. Oversaw operations of systems including availability, security, performance, monitoring, change management, incident management, and disaster recovery..
• Delivered 99.9% uptime by designing, building, and supporting highly available, efficient, and scalable platforms
• Drove operational efficiency and reliability for the company's mobile payment service platforms by collaborating closely with Product, Engineering, and QA teams
• Managed a $4M annual budget while overseeing and facilitating regular audits conducted by QSA/QPASC (PCI Compliance), Multiple States (Money Transmitter License), and Financial Institutions (Obopay Partners)

San Francisco Bay Area

• Directed a team of 14 Unix system administrators (working on-site 24x7 in shifts) responsible for monitoring and providing first level technical support for both the infrastructure and applications. This team also.
• Improved availability and manageability - including developing necessary policies and procedures to ensure 99.5% uptime
• SLA compliance, and Security and Audit compliance (PCI, SAS 70, WebTrust)
• Developed and implemented Change Management and Problem/Incident Management
• Developed, implemented, and managed Disaster Recovery program
• Before running the production operations team, I was Enterprise Server and Storage Manager - Directed a team of 5 Server and Storage Administrators in designing, building, installing and supporting all Database servers.

Mba, Technology And Innovation

B.S., Computer Information Systems

B.Sc., Maths, Physics And Chemistry