Spearheaded the restructuring of Cloud Operations teams to better support business needs. Drove improvements in cloud platform uptime, resilience, security, scalability and disaster recovery. Led strategy for building an AWS Well-Architected Framework compliant master account and workload migrations.● Scaled team from 18 to 29, building India Cloud Operations in addition to US employees, SRE, and Cloud Governance teams from the ground up● Increased platform uptime by 6%, working with Engineering and DevOps teams to identify and address technical debt including single points of failure, non-scalable components, and non-self-healing applications● Drove monitoring strategy and implementation, working with cross-functional teams to identify and address observability gaps, and implementation of APM tool● Reduced quarterly release duration from 8+ hours to <5 hours, by driving initiative to streamline code release working with the Release Management, Engineering and DevOps teams● Improved customer satisfaction (NPS) scores by 9 points, collaborating with Customer Success to improve the incident management and communication (external and internal) processes● Implemented a $3M annual cost savings by reviewing and tracking spending, shutting down unused instances, implementing cost anomaly detection monitoring, and purchasing AWS compute savings plans

Built a Global Cloud Operations team from the ground up, providing cost-benefit analysis for badged employees vs the outsourced vendor team.● Improved cloud governance including security and cost management, by creating a new global AWS Well-Architected Framework compliant master account and migrating workloads● Implemented a $1M annual cost savings by auditing cloud platform, shutting down unused instances, and purchasing AWS compute savings plans● Reduced infrastructure provisioning from 2 weeks to 1 hour by implementing Infrastructure as Code (IaC) automation using Terraform● Reduced code deployment duration from weeks to 2 days by implementing Ansible automation

Oversaw all technical initiatives including IT, Dev, Cloud Operations, and Information Security.● Prepared for a successful company acquisition by auditing the technical processes, identifying and addressing gaps in technology, security & compliance

Invested in and advised on product and funding strategies for an early-stage startup, providing virtual events for companies during Covid-19. Secured two rounds of funding to build the product (and team).

Provided executive leadership for Data Center Operations, Infrastructure, Systems, Database, DevOps, Information Security, and Change Management. Drove a multi-year cloud transformation including virtualization, hybrid, and public clouds. Developed trusted customer relationships. Spearheaded audit and compliance activities including PCI and SOC2.● Enabled company growth from $100M to $400M annual revenue by managing all SaaS platforms in global data centers, AWS, and GCP● Increased system availability from 98% to 99.995% and reduced Mean Time to Repair by 66.67% by driving continuous improvement of people, processes, and technologies● Reduced number of emergency patches by >50% by collaborating with cross-functional teams to streamline software deployment and testing, using DevOps best practices, resulting in more predictable releases● Managed a $30M annual budget● Performed merger and acquisition due diligence to acquire target companies and drove post-merger integration

Built and managed external customer facing cloud platforms for both VMware and EMC. Led cloud operations including deployment automation, monitoring, change management, and incident management. Built and operated vCloud Air Engineering team’s global labs and integration PODs.● Delivered and supported both the production and lab environments, collaborating with the Product Management, Engineering, Architecture, and TechOps teams● Managed a $8M annual budget

Managed production (US) and Corporate IT global environments. Oversaw operations of systems including availability, security, performance, monitoring, change management, incident management, and disaster recovery. Negotiated contracts and agreements with vendors, partners, and customers.● Delivered 99.9% uptime by designing, building, and supporting highly available, efficient, and scalable platforms● Drove operational efficiency and reliability for the company's mobile payment service platforms by collaborating closely with Product, Engineering, and QA teams● Managed a $4M annual budget while overseeing and facilitating regular audits conducted by QSA/QPASC (PCI Compliance), Multiple States (Money Transmitter License), and Financial Institutions (Obopay Partners)

● Directed a team of 14 Unix system administrators (working on-site 24x7 in shifts) responsible for monitoring and providing first level technical support for both the infrastructure and applications. This team also built, deployed and maintained all the servers in the production data centers.● Improved availability and manageability - including developing necessary policies and procedures to ensure 99.5% uptime● SLA compliance, and Security and Audit compliance (PCI, SAS 70, WebTrust)● Developed and implemented Change Management and Problem/Incident Management● Developed, implemented, and managed Disaster Recovery program● Before running the production operations team, I was Enterprise Server and Storage Manager - Directed a team of 5 Server and Storage Administrators in designing, building, installing and supporting all Database servers (IBM pSeries), Storage (EMC Symmetrix and Clariions, NetApp Filers), SAN (Brocade) and Tape Backups (Veritas NetBackup)