Built practices to simplify; synergise and scale businesses sustainably.Achievements :Tata Capital achieved “Industry Leader” status in 2022 - within 9 years ( fastest in Tata Group) of starting the Business Excellence practice . Many unique practices recognised as Tata Group Best Practices in the areas of Leadership System, Customer Delight, Corporate Governance, Strategy Execution, Employee Happiness .Tata Capital is the second highest in Tata Group in its Data Excellence maturity practices.Key activities to drive the results:Established (a) Shared Strategic Direction to align the efforts (b) Institutionalized Process Design & Improvements for enterprise wide Business Process Reengineering and fast Process Improvement projects, (c) Performance Measurement, Benchmarking, Analysis & Stakeholder Feedback practice through strategic and operational KPIs , (d) Effected Leadership & change management while balancing between emotional and rational aspects (e) Knowledge & intelligence Mgmt. for building competitive differentiators.Participated in Tata Sons led 15 Tata Business Excellence Model (TBEM) Assessments since 2008 ( leading cross-company and cross-functional teams of 15+ experienced professionals) encompassing in-depth study of businesses of Tata companies in a wide range of Industries such as Steel, Engineering Design, Dry Bulk Cargo Shipping and Logistics, Auto Components, Automobile, Utilities, Renewable Energy, E-commerce, Manufacturing and Agriculture & Commodities.The recommendations provided around Leadership; Strategy Development & Deployment; Customer Focus; Data maturity, Innovation, Analytics, Digitization; Workforce capability and Enterprise wide Processes, Cost Optimization have helped companies improve Financial & Market Place Performance, Customer Satisfaction and Loyalty , Workforce satisfaction and skill enhancement ;Process optimization enabling them to build sustainable businesses and become Industry Leaders .

The Customer Relationship Management group is Custodian of Customers . It involves (a) Creating Programs and building a Platform for Service Delivery across various Customer access channels delivering consistent experience to Customer ; (b) Building on proper Customer Segmentations ( Retail Consumer to Corporate Clients ) and Analytics Program which finally leading to Customer Loyalty & Advocacy ; Delight and higher Engagement (c) Supported by all methods and modes of Technologies and processes.Written following articles capturing the learnings from practices :(a) Develop Organization Purpose, Mission, Vision & Cultural Values(b) Role of Leaders / Leadership in Creating focus for Actions(c) Company Strategy Maps and Execution through Balanced Scorecard methodology(d) Customer Promise & Profitability through Experience Management(e) Customer Life Cycle & Expectation Management(f) Customer Relationship Management Implementation Methodology(g) Cost Optimization & Customer Experience (h) Organizational Process Maturity (i) Risk Management Framework

Started the Rural Finance business in Tractor Finance . Developed the plan for foray into Financial Services product distribution along with TATA Group companies .

To set up the Cross Sell Platform at Enterprise level cutting across Retail and Corporate Businesses. This included , identifying and establishing the links between Business Strategic objectives ( Increased market share , Profitability ) and Customer Objectives ( One Stop Shop for all the needs ; Consistent Customer Experience across multiple touch points ) of the Company.

Conceptualized and Created Enterprise Business Group focusing on Large Corporate and 50000 Small, Medium Enterprises within Tata Teleservices Limited. Ran it successfully for over 24 months with higher ARPU's contributing to Organizational profitability . Build a successful team and scaled up business to a decent size by launching many new products and services . Acquired many new Customers and established successful business partnerships.

After initial conceptualisation , led Tata Indicom Enterprise Business Unit in "Industrial and Distribution Industries" to provide Telecom solutions to help organisation in Discrete Manufacturing, Distribution, FMCG, Automotive & Auto Components , Metal and Mining, Oil & Gas, Pharmaceutical Industries improve efficiency and productivity. Built a strong team with appropriate skills for long term sustainable business .

Part of the founding team to start the company. Successfully established Customer Engagements with Corporate Customers for their Networking, Data Center requirements across various Industries ( Discrete Manufacturing , Automotive & Auto components, Banking Financial Services Insurance , Oil & Gas, FMCG, Travel Transportation and Hospitality ) by offering unique Industry linked solutions. Acquired many leading Indian and MNC brands as Customers through relationship management with multi year contracts.

Led the IBM customer engagement in the Manufacturing and Industrial Sector ( Automotive & Auto components, Discrete Manufacturing and Engg ) . This includes deep understanding of Customer Industries, Challenges faced by them , propose possible Process Re Engineering solutions with supporting applied technologies of Hardware , Networking , Application Softwares and Consulting and Out Sourcing Services .Also, led the IBM Strategy in starting the Industry House strategy. This involved interacting with Large Industrial Houses in India at the Top most level in understanding their key business initiatives and bringing in IBM Global expertise in the areas for Consulting , Technology, Out Sourcing and Program Management for efficient execution of the same.

Ran the Rest of Maharashtra Branch from Pune. Developed a rich and Loyal Digital corporate Customer base.

Managed large accounts from Hewlett Packard side in starting, building and nurturing the relationships for mutual benefit.