Armando Serrano Email & Phone Number

Slc, Ut

Slc, Ut

• Fulfilled work orders and managed an internal framework and network of computers for 3,100+ students and teachers• Kept an organized databank and library of Chromebooks, overhauling and designing an organized system to check them in and out of each classroom• Solved problems throughout the entire network, visiting various locations through the school to assist both in person and virtually with printers, computers, and internet service issues• Taught skills to the faculty to streamline future requests and improve processes• Facilitated virtual teaching, setting up cloud storage and virtual classrooms for COVID-19

St. George, Ut

• Managed a home of 16+ residents, overseeing inpatient therapy for substance abuse recovery and lived onsite to care for residents• Mediated group therapy with a focus on marginalized identities, opening conversations of empathy and understanding• Advocated for the personal growth of residents by assisting in enrolling in various programs, finding job opportunities and helping with personal and professional development• Organized lists and coordinated meetings, kept charts and tracked everything in order to keep the house secure and protect the safety of the residents• Negotiated crisis situations, keeping calm and collected during moments of high stress

Washington, Ut

• Fostered a therapeutic and empowering environment for a group of 30+ neuro-atypical teenage girls, teaching effective communication skills and encouraging healthy self-dialogue• Coordinated weekly activities focused on identity development and coping skills• Developed strong empathetic relationships with the residents while also keeping healthy professional boundaries• Fostered creativity and flexibility by doing artistic and creative activities both within the treatment center and the community through service and outreach• Taught study skills and cultivated a strong learning ethic to set the residents up to succeed academically both at a high school and university level

Salt Lake City, Utah, United States

• Performed PCR on various lab samples which required very strict attention to detail and precise measurements and organization • Observed histological abnormalities and filed reports in a timely manner, reporting consistently to supervisors to ensure accuracy in work• Adhered strictly to OSHA Lab Protocol to ensure health and safety as a top priority

Bachelor’S Degree, Bioinformatics

Activities and Societies: Delta Sigma Phi (UofU), Sustainability Club, Theatre Club

High School Diploma, Musical Theatre