Tristuti Aulia Ramadhani Email & Phone Number

Indonesia

- Handled quantitative research studies, such as Brand Health Tracking (BHT), product test, concept test, pack test, U&A, CSAT, and market competitiveness in several categories.- Managed end-to-end research process including budget management, timelines, questionnaire drafting, fieldwork, and reporting.- Analyzed data trends and insights into business.

Indonesia

Yogyakarta, Indonesia

• Analyzed +9000 the customer feedback data into monthly reports and achieved the escalation of retention by 15% in 3 months.
• Handled and improved monthly customer experience database by re-contacting the customers for unaddressed complaints.
• Took actions to educate Indihome App and evaluate customers' internet quality through 3-4 customer visits a day.
• Developed and maintained the relationship with Indihome's priority customers by regularly planning engagement events that contain customer experiences while using Indihome services which participated by selecting 15.
• Designed a customer care design project, 10 giveaway quizzes, and a booklet about the MyIndihome App.

• Created WaterEthics brand identity and controlled @waterethics.id Instagram; generated 290+ followers in 3 months and produced 50+ contents in one year.
• Arranged and planned content for Instagram using Figma, Canva, Google Sheets, and mobile video editing (Capcut and Inshot).
• Developed a water calculator using Involve.me program to engage the audience to know their daily water use rate.
• Expanded awareness of water issues through educational content and poster to the nearest community in the pilot project location.
• Built a partnership with Brand Clothing (Tanah Le Sae), which obtained in the establishment of a rainwater harvesting installation at Bintan Island, Riau Island Province.

Remote

- Handled and managed 13 people and divide it into three subdivisions, such as marketing communication, content writing, and tiktok specialist. - Created "Ajak Teman" project with the marketing communication team and did some partnerships with another stakeholder. - Monitored and evaluated engagement analysis and strategic programs for Instagram and Tiktok.

Yogyakarta, Indonesia

- Took responsibility to produce more than 50+ Sweet Sundae's products, such as ice cream, pasteurized milk, and yogurt.- Entrusted to build partnerships with 10+ covid shelters in Yogyakarta. - Led the independence day project on Instagram platform

- Wrote 7+ articles about the internet of things, technology, artificial intelligence, and software information in 2 months by using Wix Dashboard. - The articles are read by more than 1000+ readers in one month. - Got experience to learn technical terms about technology from sharing information with other interns and mentors.

- Managed the social media of Energi Karya by becoming an admin for Instagram and posting daily content on Energi Karya's Instagram account.- In charged to write the terms of reference for EnviroLive. EnviroLive is a content collaboration between Energi Karya and other communities or organizations that focus on environmental issues, such as Kota Tanpa.