• Defined Product requirements by working with stakeholders to expand the features and capabilities in order to meet Business Objectives and Key Results• Collaborated with Citi internal teams to design and implement system integrations• Managed an international team of Software Engineers• Maintained the CI/CD pipeline, OpenShift and MongoDB Infrastructure• Utilized Jira to manage the Product Backlog• Organized and facilitated Sprint planning

• Participated in the development of Java Spring Boot Microservices• Implemented CI/CD pipeline using Jenkins and internal tools to deploy Docker containers to OpenShift clusters• Developed observability dashboards using Grafana to monitor the health of infrastructure and 15 microservices• Integrated MongoDB with Spring MongoDB Templates• Led daily scrums and sprint planning as a scrum master with the development team• Managed and trained Production Support Engineers• Presented CI/CD Pipeline Automation to a virtual audience of over 150 Citi employees• Served as a point of contact to drive Architecture requirements• Utilized version control system (Git & BitBucket) to collaborate with developers around the world• Created a production release and change management strategy

• Developed and Delivered a bevy of interactive data visualization dashboards leveraging HTML, CSS, JavaScript, jQuery, ChartJS, Perl, SQL, VSCode• Engineered automation and code to update key data pipelines for the organization• Deployed advanced analytics to forecast and plan for future infrastructure usage and procurement• Spearheaded major project migrating ETL/ELT framework to strategic Python, Linux, and MS SQL-driven solution to avoid EOVS exposure ahead of company deadlines• Upskilled in Python, Data Science, and Programming in general through unique team training initiatives

• Reviewed Infrastructure Solution designs to ensure organization standards and procedures are met• Performed Windows System Administration on Windows Server 2012 r2/2016• Executed Windows Server security patch management in an enterprise environment through Citi Automation Services• Managed server Active Directory users, roles, and groups to meet client requirements• Engineered project Infrastructure based on solution architects’ designs• Communicated and collaborated with colleagues around the globe• Developed a python script that utilizes Selenium to export and download a ServiceNow report that gets manipulated through PANDAS into a Pivot table and bar graph for reporting• Executed weekly reports to monitor team metrics• Contributed to automation tool built in PowerShell• Utilized PowerShell to remotely execute Windows Server commands• Implemented a process improvement that reduces time spent reviewing server build designs by 90%• Helped lead Innovation Program that yielded 7 innovation ideas that were implemented in 2019, including 4 automation initiatives

• Developed a Python script to retrieve information from 85 Cisco devices• Implemented network configurations on Cisco routers and switches in a controlled lab environment• Successfully cataloged and matched over 13000 Cisco ASA IP addresses to Juniper interfaces in a production environment• Conducted administrative reviews of network change requests by utilizing ITIL fundamentals• Delivered a WebEX presentation to an audience of 80 colleagues

• Performed an audit of data center inventory databases• Installed 90 servers and network devices• Assisted with maintaining 16,000 devices in the data center• Ran over 1000 copper and fiber cables• Utilized support concepts such as root cause analysis and task prioritization

• Coordinated lab reservations for classes, campus events, and guest speakers• Provided printing and technical assistance to over 100 students a day• Installed and managed computer hardware and software on 200 desktop computers• Delivered effective communication of lab information to everyday public users• Maintained printing infrastructure within computer labs and mobile printing stations