Dedicated and Results-Driven Senior Cloud Engineer with a strong focus on Microsoft-based solutions and ERP systems. 🚀As a part of the dynamic team at LTIMindtree, I have been instrumental in designing, developing, and managing cloud-based solutions that drive innovation and optimize performance. 💡🔹 Leveraged the Power Platform to create a game-changing centralized issue repository application, reducing ticket volume by 70% and streamlining issue tracking and resolution for our valued clients.🔹 Empowered data-driven decision-making through interactive Power BI dashboards, providing real-time insights and visualization for stakeholders.🔹 Introduced intelligent chatbots using Power Virtual Agents, enhancing customer support and achieving a 30% reduction in support ticket resolution time.🔹 Excelled in delivering top-notch technical and functional support for Microsoft Dynamics Business Central, D365 Finance and Operations, Navision, and Solomon, ensuring seamless system performance and user satisfaction.🔹 Pioneered customizations using X++ to meet unique business requirements, resulting in a remarkable 20% increase in process efficiency.🔹 Collaborated cross-functionally to automate ERP user management processes, driving significant monthly time savings and operational efficiency gains.🔹 Ensured adherence to stringent financial controls and data integrity standards during SOX compliance audits for the ERP system.🔹 Recognized for deep knowledge of ERP compliance requirements and controls, particularly in Finance, Inventory, Supply Chain, and Field Service modules.🔹 Achieved Microsoft certifications in Power BI Data Analyst Associate, Power Platform Fundamentals, Dynamics 365: Finance and Operations Apps Developer Associate, and Azure Fundamentals.