Umer Waqar, P.Eng., Masc Ece, Itil Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Ca

• Conducted Datacenter, Network & Security Assessments followed by Infrastructure Documentation, Reports, Recommendations, Road-maps & Proposals• Trusted Advisor of Customers in leading them to proposed Target Architectures• Led junior consultants to deliver projects on-time and on-budget• Helped build the MSP practice by guiding the company in Tools, Processes and Automations

Dallas, Tx, Us

• Leading member of the AT&T’s global team of specialized Executive Deal Leads(EDLs)/SolutionArchitects who supported Sales partners and were accountable to develop, integrate, negotiate andwin custom/complex solutions meeting the customer’s business requirements. Ensured that allopportunities had end-to-end solutions from concept-to-contract & quote-to-cash. Enabled salespartners to drive and win net new revenue across all (Fortune 100) customers in the HyperScaler, SaaSPlatform Providers, Systems Integration and Advisory Accounts. Led a complex bid managementprocess and collaborated with internal stakeholder resource teams including: Technical Architecture,Solution Engineering, Pricing, Proposal Delivery, Project Management, Legal and ContractManagement. Led opportunities with a ToV of $63 million.• Performed market driven competitive analysis and influenced the development of Gartner’s SASEframework (SDWAN, NGFW, SWG, ZTNA, CASB) within AT&T’s SI Channels for Go-To-Market Strategy.Significant contribution in process improvement, road-mapping, and training development (enabledAT&T for $8 Billion SASE/SDWAN Market)• Presales support in leading RFIs and RFPs across AT&T Global Business

Dallas, Tx, Us

• Solutions Architecture for Shell’s New Service Development (NSD). Shell was AT&T’s biggest ManagedServices account with a TcV of more than USD 1.6 Billion, first signed in 2008. Created innovative NSDsfor Shell using the latest products from AT&T and Partners. Followed Shell’s Project Delivery, ProjectManagement, Information and Risk Management, Service Level Agreements, Standardized Global ITArchitecture, Reporting requirements, Health & Safety, Governance, Legal and Conformancerequirements for all Countries and Territories globally where Shell is conducting business. Scoped andaligned Shell’s business requirements to Technical and Operational Architectures to develop fullyManaged Services for Shell’s Global Outsourcing deal with AT&T.• Digital Transformation of Shell’s Global Enterprise from legacy to Cloud based Cybersecurity (Zscaler)using Zero Trust principles.• Led (& won) Shell’s LNG Canada RFP response for AT&T’s scope. Shell LNGC project is the biggestinvestment in the Energy sector in Canadian history (CAD 40 Billion).• Presales support in leading RFIs and RFPs across AT&T Global Business• Led several Shell and other SI customer PoCs & Pilots demonstrating new services• Implemented and Promoted Agile and ITIL methodologies for Service/Project development and delivery

Vancouver, British Columbia, Ca

• Pre-Sales Engineering and ICT Architecture for the Canadian Pacifica Railway

Vancouver, British Columbia, Ca

• Network Design and Implementation of Calgary’s (biggest) new Hospital – South health Campus (CAD1.31 Billion investment). Designed and Implemented the Campus Network using Cisco 6500 and 3700Switches in distribution and core. Deployed and configured Cisco Nexus 7000 Series Switches in theDatacenters. Cisco based WLAN through out the Hospital• Connected all Calgary Hospitals, Datacenters and Acute Care sites using Cisco’s FiberPath technology• Implemented Avaya & Cisco based VoIP Solutions at several of AHS locations• Was part of the Weekly CAB review and Bug-Scrub reviews to plan for changes and future of theNetwork• Network maintenance in compliance with AHS change control/management (ITIL/ITSM),implementation and follow-through SoPs• Continuously recommended and suggest improvements in Network Services, Capacity planning, HA andResiliency• Streamlined the processes, improve efficiency and customer service delivery

Oo

• Digital Transformation (Architecture, Design, Implementation & Project Management) of Golder’slegacy Network to Bell’s MPLS, Cisco’s DMVPN, Cisco WLAN, Firewalls, VPN, Riverbed WANX, F5Firepass load balancers, VoIP (CUCM/Unity) and Microsoft Lync• Estimation, Building BOMs, Procurement, Budgeting and follow-through the complete project life-cycle• Planning and design of future Network Architectures, Evaluating new Network technology• Leading and training junior team members

Us

• Leading member of the Platform Engineering team – Designed, built and managed (Configuration,Change, Capacity, SLAs, Lifecycle, Refresh) their Staging, Preproduction and Production platforms(private PaaS) spanning across Datacenters. • Designed, built and managed 3 Datacenters using products from Cisco, Acme Packet, VMware. Pfsense,Zeus, HP, Dell, Microsoft & AWS Cloud services. This included WAN, LAN, WLAN, Infrastructure Services(DNS, DHCP), Server Infrastructure (Linux/Windows), Monitoring Services (NAGIOS, Cacti) and ticketingsystem using Jira. Implemented SIP trunks on IPVPN over Metro-E running on Global Crossing’s MPLSNetwork. Developed in-house Teleconferencing, Long distance & Soft phone Services for travellingemployees• Vendor Research, Contract/Price negotiation, Inventory Management, PO Management, RFQs,Procurement, Installs, Provisioning, Configuration and Integration testing of Call Genie’s products withdifferent vendors & customers

Burlington, Ma, Us

• Provided technical assistance to SE’s on diverse types of customer networks and deployments including,Cisco, Ditech, MetaSwitch, CopperCom, Broadsoft, Snom, D-Link etc.• Provided tier- III technical support to Peerpoint C100 (SBC) and Packet Voice Processor (PVP) customers • Escalation to executive management for visibility and prioritization of development resources• Interfaced with R&D, QA, PV, PM, Engineering and software development for highly technicalperspective of the field issues and feature requests• On-site and remote training of VoIP, SIP, Networking and Peerpoint C100 (SBC) to Ditech customers

• Led the Architecture, Design and Development of Savytel Broadband IP Telephony Product including:Provisioning, Profile, Policy, Billing, Invoicing, Ticketing, Support & Information Management Systems• Managed company’s IT infrastructure including Networks, Servers, Datacenter, monitoring and storage• Researched and evaluated vendors e.g.: NextTone, SysMaster, IPSwitch, TalkSwitch, Digium, Fonality,PeerpointC100, NATPass & IP-PBX based upon Asterisk@Home• Managed a team of 11 employees from NOC(4), R&D(4), Testing(1), Customer Support(2) including taskassignments, evaluations, promotions, motivation and technical guidance• Organized several trade shows in Canada, USA and Dubai (UAE)

Montreal, Qc, Ca

Results of this R&D work were:• Published in IEEE’s Computer Society as: Waqar, Umer, et al., Dept. of Electrical & Computer Engineering, Concordia University, Montreal, Canada, “A Formal Approach for Software Maintenance,” Proceedings of the Int'l. Conference on Software Maintenance (ICSM'02), 2002 IEEE, Inc., 10 pages.• Used and cited in a US patent (No. 755749) titled: Software updating system and method, issued to Microsoft Corporation on 30 June, 2009.• Delivered as a software tool delivered to France Telecom R&D. I developed the tool in Java and integrated some legacy C code using java’s native interface.

M.A.Sc. Electrical & Computer Engineering, Telecommunications Protocol Design, Verification And Validation. Software Engineering/Methodologies

B.Sc. (Honors) Electrical Engineering, Telecommunications And Electronics