• Troubleshooting, investigating and resolving customer issues: Debugging backend (ABAP), Coding, Note releasing• Managing own schedule of cases• Supporting customers through written and oral communication• Queue Backlog Reducing Project (18 months) through Teamwork and Proactivity • Organizing and coordinating the Mentoring- and Training process of multiple newcommers simultaneously• Budapest Onboarding Representative:Designed AIS specific RUUM Template for Seamless Onboarding Experience• Applied two ideas at AIS’ Application Innovation Challenge Both passed Implementation Phase II• Redesigned BC400’s & BC401’s Training Material:Project Based, Experience Driven, Interactive, Adapted to AIS• Delivered Trainings (EN & HU)• Mentored my colleague on his path of becoming a Trainer

• Implementing Webpages • Data Analyzing• Developing Content• Defining Personas• Monitoring Performance• Analyzing Keywords• Using Google Analytics• Increasing Organic Search Volume

• Delivered “Learning How to Learn” workshops• Motivated children based on the Self Determination Theory: Autonomy, Relatedness, Competence• Mentored/Tutored Teenagers (Math, Autogenic Training)• Organized Team buildings• Worked with children feared of water

Implementing ERP solutions within .NET framework