Support and promote the process control product line in support of company growth and strategic objectives. Execute product strategy for new and emerging products within designated product lines. Provide pre-sales support to customers including: review of customer project specifications and documents, preparing and presenting bills of materials, and properly sizing and recommending components to solve application requirements. Provide post-sales support to customers including: assisting with customer escalated issues, implementation troubleshooting, and expediting issues to appropriate vendor partners.

Train customers in the use of industrial automation equipment.Respond to customer inquiries via telephone and email.Train and assist Sales staff to help customers select products properly.Advise Product Managers on product development issues arising from product problems identified through technical support calls with customers.Assist customer with issues that appear to arise from the application of the product.

Laboratory assistant for electrical engineering courses including Circuit Modeling I and Circuit Modeling II. Helped students troubleshoot and test course lab assignments.Course grader for electrical engineering courses including Circuit Modeling I, Engineering Computation,and Logic and Digital Design.Helped students learn thru hands-on learning and thru their mistakes on graded homework.Utilized online learning tools to interact with students.

Assisted technical support specialists with their jobs. Worked with Allen-Bradly Automation products daily. Attended Werner taught coursed on AB automation products.

Student assistant in the summer school woodworking class. Worked with groups of school aged students to complete wood projects through all steps of the wood working process. Assisted and taught student the basics of planing, cutting, joining, and finishing fine wood projects.