Product Design Leader with 15+ years of experience crafting human-centered designs that drive business results. Proven track record of partnering with cross-functional teams to identify user needs, generate insights, and deliver engaging and impactful experiences.Core competencies include product design, design leadership, and research. Passionate about solving complex problems, creating value for users and stakeholders, and fostering a culture of collaboration and excellence. Notable accomplishments include: • Designing a multi-factor authentication experience (0 to 1) for Fidelity Investments, resulting in $12M savings/year in reduced fraud loss. • Leading the redesign of Cigna's chat product across iOS & Android, resulting in $3M+ savings/year and a significant increase in NPS score.• Leading the redesign of Fidelity's login experience, resulting in $6M+ savings/year and a 4% increase in authentication rates. ux-strategy-design.com