• Timely and efficient technical support for clients via phone, email, remote access and in-person for hardware, software, and cloud service issues.• Monitor and maintain server and network performance• Perform routine backups and data recovery operations• Install, configure, and update software applications• Manage user accounts, permissions, and access controls• Troubleshoot hardware and software issues, providing timely resolutions• Assist in deploying new hardware and software solutions• Document system configurations and troubleshooting steps• Actively collaborate with specialists and administrators on system upgrades and projects• Ensure compliance with security protocols to safeguard data integrity

• Converted goals and requirements into viable shippable solutions which follow and complement our UX strategy and design principles, through appropriate UX design methodologies, such as wireframes, user flows, and prototyping.• Delivered high fidelity and high-quality UI screens that align with the product’s experience goals, usability and accessibility standards.• Presented cohesive design approaches to non-design audiences.• Understanding patient needs and motivations integrating them into UX design to contribute to user features and functionality.• Worked with the development team to maintain quality as they implement new features.• Worked with analytics, research, and user feedback to ensure that the customer’s desires are being fulfilled.

• Generated crisp, innovative, and elegant user experience solutions for complex online and mobile products from start to finish• Participated in rapid iterations and testing on a variety of ideas using wireframes, sketches, prototypes, design comps, etc.• Produced interactive prototypes for communication and design evaluation• Applied analytics from user research to understand audience behaviors, patterns, and expectations• Constantly reanalyzed existing products and suggest ways to fix and enhance the experience• Partnered with cross-functional teams to ensure that the overall goals, systematic needs and strategic visions of products are being met