Chris Thomas Email & Phone Number

- Led enterprise-level user experience strategy and service design solutions for various clients, addressing complex user needs and operational challenges.- Applied various UX methodologies to uncover user needs and pain points, translating insights into actionable strategies and scalable solutions.- Collaborated with stakeholders to define problems, articulate visions, and develop solutions that enhanced user experiences and drove business outcomes.- Facilitated workshops with cross-functional teams to foster shared goals and create unified strategies, addressing gaps in the customer journey.- Presented strategic opportunities to senior leadership, securing alignment and buy-in for key initiatives.

New York, Ny, Us

- Developed standards and documentation for how Dow Jones analyzes, optimizes, and communicates interactions with digital products and brands, utilizing user flows, wireframes, customer journey maps, personas, wireframes, prototypes, and functional specs.- Synthesized key user insights to exceed business goals and improve the customer experience of Dow Jones digital products, brands, and channels.- Strategically directed end-to-end collaborative research and design initiatives that launched pivotal features, driving engagement and increased subscriptions across targeted customer segments.- Managed and mentored a globally dispersed team of 8-12 UX Architects, fostering collaboration and cohesion across time zones, which resulted in increased productivity and a unified design approach.

Valley Forge, Pa, Us

- Developed and led the cross-channel user experience and strategy of enterprise-level initiatives for Vanguard’s Tax Center, Financial Advisor Services, and Digital Advisor offerings.- Worked collaboratively with cross-functional teams to integrate synthesized user insights, aligning them with business objectives and technological feasibility to develop product solutions that allowed the organization to continuously build, measure, and learn without over-investing.- Developed, executed, and oversaw a variety of qualitative and quantitative research and analysis techniques to continually improve the user experience and drive strategic decisions.- Facilitated design thinking work sessions between business, product, development, and UX to assess, define, and prioritize new features and functionality.- Established UX/JIRA workflows, processes, systems of record, standardization of project requirements and deliverables, and UX best practices across Vanguard CXD departments and Labs. - Developed Journey Maps, User Flows, Wireframes, and prototypes to support omni-channel user experience.- Leadership position without direct reports, driving strategic initiatives and guiding cross-functional teams to achieve project goals and enhance overall performance.

Davidson, North Carolina, Us

- Developed and led the user experience of enterprise-level initiatives across MSC’s brands and channels.- Established workflows, processes, systems of record, standardization of project requirements and deliverables, research and user testing methodologies, and customer experience best practices.- Facilitated design thinking work sessions between business, product, development, and UX to assess, define, and prioritize new features and functionality.- Led design, user research, testing, and usability benchmarking for enterprise eCommerce website re-architecture, corporate brand launches, and customer retention and re-engagement initiatives.- Developed, executed, and implemented MSC’s Unified Design System, including WCAG 2.1 AA compliance.- Managed and mentored a remote team of 2 direct reports and 2-4 shared resources, fostering professional growth and ensuring successful project delivery through effective guidance and support.

Richmond, Virginia, Us

- Aligned organizations to establish business goals, strategy, and recommendations for enterprise solutions.- Led the development of standardization and documentation for CapTech's Customer Experience service offerings, including user experience design, architecture, research, and user testing.Conducted User Testing and Analysis for clients across mobile, desktop, kiosk applications, and internal systems.- Led user experience design, architecture, research, and user testing initiatives for enterprise-level organizations across digital products and brands employing various methodologies including user flows, wireframes, customer journey maps, personas, wireframes, and prototypes.- Spearheaded CapTech's Charlotte-based Usability and Research Lab.- Served as a leader within the coaching culture across the practice area, providing guidance and support to 1-3 direct reports and actively coaching team members to enhance their skills and performance.- Clients included: Bank of America, Capital One, Navy Federal Financial Group, Wells Fargo, and Premier.

Charlotte, North Carolina, Us

- Spearheaded customer migration and onboarding experience for enterprise eCommerce website re-architecture and re-launch.- Led the creation of SnapAV’s Unified Design System.- Led user research, testing, and usability benchmarking for enterprise eCommerce website. re-architecture, corporate brand launches, and customer retention and re-engagement initiatives.

A consultancy embracing a broad spectrum of services, including marketing strategies, project management, front-end development, information architecture, usability analysis & testing, and user experience design.

Charlotte, North Carolina, Us

- Led the customer experience strategy and execution while establishing standardization and consistency in the look and feel of enterprise wide websites and internal applications.- Led the creation of AmWins Unified Design System- Facilitated work sessions between business, product, development, and UX to assess, define, and prioritize new features and functionality for internal applications and corporate initiatives.

Mooresville, Nc, Us

- Led user research testing, analysis, wireframing, and creation of Rapid Prototyping processes.- Planned and conducted user research testing including: marketing studies, tree tests, card sorts, surveys, and eye tracking studies. - Managed designers in creating banners, web promotions, mobile promotions, landing pages, marketing spots, emails, and other assets for daily site changes and corporate online initiatives.- Led Lowes.com design projects on next gen platform in 2009.

User Experience Analyst Certification (Cxa)

Usability Analyst Certification (Cua)

Web Development And Business Programming, Marketing, Graphic Design, Page Layout, Programming Standards, Design Tools, Application Architectur

Mcsd Certification Classes