Chris Thomas Email & Phone Number

- Led enterprise-level user experience strategy and service design solutions for various clients, addressing complex user needs and operational challenges.- Applied various UX methodologies to uncover user needs and pain points, translating insights into actionable strategies and scalable solutions.- Collaborated with stakeholders to define problems.

New York, NY, US

- Developed standards and documentation for how Dow Jones analyzes, optimizes, and communicates interactions with digital products and brands, utilizing user flows, wireframes, customer journey maps, personas, wireframes, prototypes, and functional specs.- Synthesized key user insights to exceed business goals and improve the customer experience of Dow.

Valley Forge, PA, US

- Developed and led the cross-channel user experience and strategy of enterprise-level initiatives for Vanguard’s Tax Center, Financial Advisor Services, and Digital Advisor offerings.- Worked collaboratively with cross-functional teams to integrate synthesized user insights, aligning them with business objectives and technological feasibility to develop.

Davidson, North Carolina, US

- Developed and led the user experience of enterprise-level initiatives across MSC’s brands and channels.- Established workflows, processes, systems of record, standardization of project requirements and deliverables, research and user testing methodologies, and customer experience best practices.- Facilitated design thinking work sessions between.

Richmond, Virginia, US

- Aligned organizations to establish business goals, strategy, and recommendations for enterprise solutions.- Led the development of standardization and documentation for CapTech's Customer Experience service offerings, including user experience design, architecture, research, and user testing.Conducted User Testing and Analysis for clients across mobile.

Charlotte, North Carolina, US

- Spearheaded customer migration and onboarding experience for enterprise eCommerce website re-architecture and re-launch.- Led the creation of SnapAV’s Unified Design System.- Led user research, testing, and usability benchmarking for enterprise eCommerce website. re-architecture, corporate brand launches, and customer retention and re-engagement.

A consultancy embracing a broad spectrum of services, including marketing strategies, project management, front-end development, information architecture, usability analysis & testing, and user experience design.

Charlotte, North Carolina, US

- Led the customer experience strategy and execution while establishing standardization and consistency in the look and feel of enterprise wide websites and internal applications.- Led the creation of AmWins Unified Design System- Facilitated work sessions between business, product, development, and UX to assess, define, and prioritize new features and.

Mooresville, NC, US

- Led user research testing, analysis, wireframing, and creation of Rapid Prototyping processes.- Planned and conducted user research testing including: marketing studies, tree tests, card sorts, surveys, and eye tracking studies. - Managed designers in creating banners, web promotions, mobile promotions, landing pages, marketing spots, emails, and other.

User Experience Analyst Certification (Cxa)

Usability Analyst Certification (Cua)

Web Development And Business Programming, Marketing, Graphic Design, Page Layout, Programming Standards, Design Tools, Application Architectur

Mcsd Certification Classes