- Partnered with designers and developers to successfully launch a new warehouse membership system, enhancing operational efficiency and user engagement.- Designed user flows in Figma to map out seamless user experiences, serving as a foundation for continuous optimization efforts.- Led usability testing sessions to refine and enhance the application's user-friendliness.- Applied UX best practices and insights from usability testing to deliver an optimal user experience, focusing on user satisfaction and engagement.- Developed and implemented a design system that significantly improved consistency across product features, reducing design iteration time by 25% and fostering a more unified user interface.- Oversaw the maintenance of product and sprint backlogs, ensuring clear, achievable objectives for the UX Design Team to enhance project management and delivery.

- Led six internal and vendor teams through the successful rollout of the Instacart prescription delivery project for Costco Pharmacy.- Partnered with stakeholders to identify project requirements and prioritize key features effectively.- Directed the development of a strategic product roadmap, harmonizing customer needs with our business objectives.- Delivered insightful product feedback and recommendations to leadership, significantly enhancing product design.- Served as the pivotal link between the development team and stakeholders, ensuring clarity and fulfillment of product specifications.- Negotiated with stakeholders to guarantee timely and budget-conscious delivery of product features.- Crafted and managed a comprehensive product backlog, encapsulating requirements, desired features, and user stories.- Leveraged customer feedback as a cornerstone for product development decisions, promoting heightened customer satisfaction.

- Modernized Android and iOS app interfaces, ensuring compliance with Apple's Human Interface Guidelines and Google's Material Design principles to enhance user experience.- Orchestrated a seamless transition for 7.5 million Costco members from American Express to Citi Visa, managing application processes and user experience strategies.- Leveraged analytics to inform data-driven design updates, continuously elevating the eCommerce user experience.- Spearheaded the implementation of an online membership management system, contributing to over 2 million new sign-ups within one year.- Ensured design compliance with the Americans with Disabilities Act (ADA), prioritizing accessibility in all projects.- Developed detailed user flows and storyboards to map out and refine the user journey, guaranteeing a cohesive user experience.- Designed intuitive forms and interactive elements, resulting in a 20% improvement in user experience and ability to move through online forms.- Produced and maintained comprehensive product specifications, user stories, and wireframes to clearly communicate design intentions and requirements.