Sr. IT Product ManagerExperience Team - Digital & Customer CareHealthcare Industry

• Proven senior-level business professional with experience in strategic planning, business development, process improvement, and user-centered design.• A talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions.• Recent projects range from sales dashboards to iPad applications. Activities include - facilitating requirements workshops, task-based user observation, information architecture design, business process re-engineering and creative design.

Agile Coach / Product Coach February 2022 - August 2023• Twelve month contract - client extendedProject Manager / Program Implementation Manager July 2020 – February 2022• Six month contract - client extended, multiple timesScrum Master / Release Train Engineer October 2018 – July 2020• Six month contract - client extended, multiple timesProduct Designer / Product Manager & UX Lead February 2018 – October 2018• Four month contract - client extended

• Under the direction of the Executive Leadership Team, serving as Enterprise Agility Coach for large telecommunications corporation. Shifting multiple teams to a Scaled Agile Framework with Portfolio, Program, Project and Team level planning occurring on a standardized cadence with predictable delivery cycles• UX Architect for the 2 key Nebraska Probation Systems with responsibility for new project initiation and creation of the next generation Portal Interface Guidelines and Standards extending Material Design• Accessibility/UX Designer responsible for ensuring users with various abilities are able to use assistive technology to perform their job responsibilities. Including Section 508 compliance and screen reader observational testing• Conducted contextual inquiry (formative usability testing) at remote offices around the state of Nebraska to assess office efficiency, effectiveness and satisfaction.• Under the direction of the CIO, led 15-month corporate change management initiative and delivered process reengineering designs for a recognized innovator in the logistics industry.• Trained four teams, by coaching business members in Product Management, Business Analysis, Scrum, and Lean Startup methods• Conducted a business process reengineering assessment during M&A for three companies using ethnographic observing the various DNA testing solutions to evaluate users, processes and deliver action plans in support of their combined corporate objectives• Conducted contextual inquiry at animal clinics to understand context of use andenvironmental factors impacting the user’s process• Graphic design of tablet based coupon application for pet owners and health providers• Presenter Heartland Developer Conference 2013 - Topic “How to apply Lean Startup andLean UX principles to help development teams be more successful"• Became Co-Organizer for a regional Lean Startup Circle

• Primary responsibility for conducting usability and accessibility product testing on both hardware and software.• Primary responsibility for conducting task-based usability testing and direct observation at customer locations.• Responsible for requirements management, analysis, and design, of voting equipment and election management software.• Responsible for product design specifications that adhere to federally mandated usability and accessibility standards.• Developed and implemented a requirements management methodology in concert with the department's existing tools and software development life-cycle.• Recognized by HFI as the Certified Usability Analyst of the Month – October, 2008.• Participated in the ITIF's second Accessible Elections Design Workshop (February 2012)

• Primary responsibility for creation, maintenance, and oversight of the company web and portal interface standards/guidelines.• Implemented "User Centered Design Processes" in conjunction with the IBM Rational Unified Process. • Responsible for the user personas, requirements, prototyping, and usability testing to validate effectiveness, efficiency and satisfaction of all design solutions.• Led teams within the organization to foster continuous process improvements including the Management Improvement Team and the Change Network.• Organized and facilitated the first World Usability Day Event - Omaha 2006

• Provided strategic business consulting to small and mid-sized firms, evaluating their needs and architecting desired state solutions. • Developed integrated marketing campaigns from traditional print and email to all digital marketing campaigns.• Developed websites and Flash applications.• Partnered in the development of supply chain management software technology for the ophthalmic industry.

• Architect of a business unit targeting web start-ups with need for end-to-end supply chain management solutions targeting B2B/B2C businesses.• Developed the secure e-business and fulfillment solutions for IBM and Hewlett Packard generating over $1M in revenue within the first four months of operation. • Integrated products and services to create new web based technology solutions for Inacom’s customers, which included 35% of Fortune 500 companies.

• Created the first online Yellow/White pages (voted "Best Free Internet Site" - PC World). • Designed nationally recognized web based services including “for-fee” web site increasing traffic from 150 visitors a day, to over 20,000 per day in one quarter.• Managed design and the rapid development of commercial CD-ROM titles. • Built software for and maintained relationships with partners and clients including: Yahoo, GTE, MapQuest, Vicinity, Microsoft, and Netscape.

• Created and ran the business unit for a traditional pre-press lithography and desktop publishing firm (Omaha Graphics). • Specialized in the development of corporate communication campaigns across such media as CD-ROM, Internet, print, trade show exhibits, interactive television, and broadcasting.