Christopher Fletcher Email & Phone Number

Omaha, NE, US

Omaha Metropolitan Area

Sr. IT Product ManagerExperience Team - Digital & Customer CareHealthcare Industry

Omaha Metropolitan Area

• Proven senior-level business professional with experience in strategic planning, business development, process improvement, and user-centered design.
• A talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions.
• Recent projects range from sales dashboards to iPad applications. Activities include - facilitating requirements workshops, task-based user observation, information architecture design, business process re-engineering.

Greater Omaha Area

• Agile Coach / Product Coach February 2022 - August 2023
• Twelve month contract - client extendedProject Manager / Program Implementation Manager July 2020 – February 2022
• Six month contract - client extended, multiple timesScrum Master / Release Train Engineer October 2018 – July 2020
• Six month contract - client extended, multiple timesProduct Designer / Product Manager & UX Lead February 2018 – October 2018
• Four month contract - client extended

Greater Omaha Area

• Under the direction of the Executive Leadership Team, serving as Enterprise Agility Coach for large telecommunications corporation. Shifting multiple teams to a Scaled Agile Framework with Portfolio, Program, Project.
• UX Architect for the 2 key Nebraska Probation Systems with responsibility for new project initiation and creation of the next generation Portal Interface Guidelines and Standards extending Material Design
• Accessibility/UX Designer responsible for ensuring users with various abilities are able to use assistive technology to perform their job responsibilities. Including Section 508 compliance and screen reader.
• Conducted contextual inquiry (formative usability testing) at remote offices around the state of Nebraska to assess office efficiency, effectiveness and satisfaction.
• Under the direction of the CIO, led 15-month corporate change management initiative and delivered process reengineering designs for a recognized innovator in the logistics industry.
• Trained four teams, by coaching business members in Product Management, Business Analysis, Scrum, and Lean Startup methods

Greater Omaha Area

• Primary responsibility for conducting usability and accessibility product testing on both hardware and software.
• Primary responsibility for conducting task-based usability testing and direct observation at customer locations.
• Responsible for requirements management, analysis, and design, of voting equipment and election management software.
• Responsible for product design specifications that adhere to federally mandated usability and accessibility standards.
• Developed and implemented a requirements management methodology in concert with the department's existing tools and software development life-cycle.
• Recognized by HFI as the Certified Usability Analyst of the Month – October, 2008.

• Primary responsibility for creation, maintenance, and oversight of the company web and portal interface standards/guidelines.
• Implemented "User Centered Design Processes" in conjunction with the IBM Rational Unified Process.
• Responsible for the user personas, requirements, prototyping, and usability testing to validate effectiveness, efficiency and satisfaction of all design solutions.
• Led teams within the organization to foster continuous process improvements including the Management Improvement Team and the Change Network.
• Organized and facilitated the first World Usability Day Event - Omaha 2006

Greater Omaha Area

• Provided strategic business consulting to small and mid-sized firms, evaluating their needs and architecting desired state solutions.
• Developed integrated marketing campaigns from traditional print and email to all digital marketing campaigns.
• Developed websites and Flash applications.
• Partnered in the development of supply chain management software technology for the ophthalmic industry.

• Architect of a business unit targeting web start-ups with need for end-to-end supply chain management solutions targeting B2B/B2C businesses.
• Developed the secure e-business and fulfillment solutions for IBM and Hewlett Packard generating over $1M in revenue within the first four months of operation.
• Integrated products and services to create new web based technology solutions for Inacom’s customers, which included 35% of Fortune 500 companies.

Greater Omaha Area

• Created the first online Yellow/White pages (voted "Best Free Internet Site" - PC World).
• Designed nationally recognized web based services including “for-fee” web site increasing traffic from 150 visitors a day, to over 20,000 per day in one quarter.
• Managed design and the rapid development of commercial CD-ROM titles.
• Built software for and maintained relationships with partners and clients including: Yahoo, GTE, MapQuest, Vicinity, Microsoft, and Netscape.

Greater Omaha Area

• Created and ran the business unit for a traditional pre-press lithography and desktop publishing firm (Omaha Graphics).
• Specialized in the development of corporate communication campaigns across such media as CD-ROM, Internet, print, trade show exhibits, interactive television, and broadcasting.

Communictaion

Architecture

Activities and Societies: Phi Delta Theta, R.O.T.C.