John Mcgowan Email & Phone Number

Chicago, IL, US

Santa Barbara County, California, United States

Leveraging AI and UX to evolve and disrupt an aging industry.

Chicago, Illinois, United States

I consulted on application navigation and dataset taxonomies, conducted discovery around application subject matter and way-finding, and worked with PMs, designers & developers to build the research-backed solutions and enhancements. I also assisted low-fidelity prototyping efforts (in both Axure and Figma) for usability testing- and labeling/micro-copy.

Greater Chicago Area

As a UX Architect, I leveraged tools like UXPin and Optimal Workshop to plan, test and hand-off designs for a niche-industry CRM.

Chicago, Illinois, United States

Promoted to Customer Experience Consultant to help implement our flagship HR benefits administration software (a solution that I helped architect in my previous role at Aon)

Chicago, IL

My role was to help implement innovative, market-leading web solutions that impressed existing & prospective clients, as well as support business objectives in the benefits administration space.

United States

As part of the User Experience team at JP Morgan Chase, I assisted the Commercial Card division in their ongoing improvements to the PaymentNet application. My duties included wire-frame and prototype design, usability testing and extremely thorough documentation & testing.

Greater Chicago Area

In addition to coordinating all website communications, I also served as the primary administrator on our Content Management System (CMS). This included training of new web content authors on HTML and WYSIWYG tools, as well as publishing of all new web content. I also prototyped all new custom applications using Axure and/or Visio, while conducting user.

Greater Chicago Area

I provided technical support to a team of Inter-plan marketing coordinators. Our primary objective was to maintain productive business relationships with other Blue Cross plans across the country. My responsibilities included National Accounts Support, Claims Analysis, Computer Programming (JCL/Cobol/FOCUS), User Research, Technical Writing, Intranet.

Greater Chicago Area

My primary role was to author the user flows and interface for an online purchase/decision management tool. This involved the creation of the UI and logic for steps that walked the user through the process of shopping for products online like automobiles and home insurance.

Schaumburg, IL

I helped Zurich American as a Business Intelligence reporting expert and became well versed in OLAP technologies such as Business Objects and Cognos. One of my major accomplishments was the conversion and redesign of old (legacy system) reports. I created a process whereby poorly designed paper reports were replaced by easy-to-read online reports (which.

Greater Milwaukee Area

My college internship duties included the upgrading of reports for Y2K compliance, inclusive of coding and QA testing.

Greater Chicago Area

As an intern for the personal banking group, I worked on hardware upgrades to support new teller software. I also helped lead the redesign of the transaction receipts customers receive after live teller transactions.

Master Of Science, Human Computer Interaction (Hci)

Activities and Societies: Member of Usability Professionals Association (UPA, Chicago Chapter) and the Interaction Design Association.

Bachelor Of Science, Business Administration And Management Information Systems

Activities and Societies: Computer-Student Assistant (CSA) and Teaching Assistant (TA)While completing my B.S in Information Systems at.

Honors College Preparatory, 4.0

Activities and Societies: Cross Country (varsity captain), Track & Field, Yearbook, NHS, Illinois State Scholar, Physics Olympiad winner