Sonali Nigam

Sonali Nigam Email and Phone Number

Staff Product Designer, AI at Twilio @ Twilio
Sonali Nigam's Location
Austin, Texas Metropolitan Area, United States, United States
Sonali Nigam's Contact Details
About Sonali Nigam

I am a user experience designer with a background in business. My goal is to bring positive impact to the business through meaningful and thoughtful designs. I look at design problems holistically, with right balance of intuition and strategy.In my previous avatar, I worked as a HR executive and a Production, Planning & Control Manager.Specialities: Interaction Design, User Journey Mapping, Persona Building, Persona Empathy Mapping, User Flows, User Research, Card Sorting, Paper Prototyping, Lo-fidelity & Hi-fidelity mockups

Sonali Nigam's Current Company Details
Twilio

Twilio

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Staff Product Designer, AI at Twilio
Sonali Nigam Work Experience Details
  • Twilio
    Staff Product Designer, Ai
    Twilio Sep 2024 - Present
    San Francisco, California, Us
    Leading platform initiatives for AI/ ML features at Twilio Segment, enabling marketers to efficiently reach target audiences.
  • Hubspot
    Sr. Product Designer
    Hubspot Jul 2023 - Aug 2024
    Cambridge, Massachusetts, Us
    Shipped multiple Generative AI powered Sales features that help and guide sales reps in closing multiple deals efficiently.
  • Adplist.Org
    Ux Design Mentor
    Adplist.Org Feb 2022 - Oct 2023
    San Francisco, Ca, Us
  • Affirm
    Staff Product Designer
    Affirm Aug 2022 - Jul 2023
    San Francisco, California, Us
    Leading the design for Merchant growth initiatives. Shipped multiple projects in the Pricing and promotions area.
  • Vmware
    Sr. Product Designer
    Vmware Jul 2021 - Aug 2022
    Palo Alto, Ca, Us
    Successfully shipped a Hands-on learning platform for developers that enables organizations to rapidly onboard teams to new technologies. Also, working on gathering data for TAP customers and VMWare that will help in making critical business decisions.
  • Cisco
    User Experience Designer
    Cisco May 2016 - Jul 2021
    San Jose, Ca, Us
    Designed and delivered end to end experiences for products ranging from complex enterprise solutions to smart communication devices in the collaboration and communication space. I collaborate with research and product teams to implement user-driven design approach for the products. I drive the design strategy and execution through conceptual designs, user modeling, prototyping, functional mockups and interaction specifications. Through close collaboration with the product management and development teams, I ensure flawless implementation of the experience vision.
  • Bigcommerce
    Product Design Consultant
    Bigcommerce Jan 2016 - Mar 2016
    Austin, Texas, Us
    Streamline the merchant onboarding and store setup process.
  • General Assembly
    User Experience Design Immersive Student
    General Assembly Nov 2015 - Feb 2016
    New York, Ny, Us
    A 10 week immersive program that teaches core skills in user experience design - user research, interaction design, prototyping and testing. It is providing me with the design toolkit to solve complex problems, keeping user needs in the center of everything. During the course, I work on real projects with real clients.Project: Big CommerceRole: UX Designer and ResearcherDefine the onboarding process to reduce customer support calls and increase conversion rate. Conducted user and customer support interviews to analyze existing problems. Created personas, scenarios and journey maps. Defined high level workflows and mockups for the control panel.Project: SFMTA (MUNI)Role: UX Designer and ResearcherRedesigned MUNI app to increase off-peak ridership by fostering rider confidence and convenience. Deployed contextual inquiry and surveys to identify demotivators. Synthesized findings through personas, scenarios & journey map. Defined workflows, lo and high-fidelity mockups.Project: The Treasure ChestRole: UX DesignerCreated an experience strategy for a small e-commerce website.Designed features to improve customer engagement and establish a small shop's online business presence. Conducted user interviews, stakeholder interviews, heuristic analysis, card sorting and usability testing. Produced user flows, sketches, site maps, wireframes, and click-through prototypes.
  • J. L. Autoparts Pvt. Ltd.
    Production Planning And Control Manager
    J. L. Autoparts Pvt. Ltd. Jan 2010 - Dec 2010
    Managed demand & supply of auto parts. Generated production reports and managed goals for production of parts. Coordinated part requirements and tracked delivery status with partners and suppliers.
  • J. L. Autoparts Pvt. Ltd.
    Hr Executive
    J. L. Autoparts Pvt. Ltd. Jul 2009 - Jan 2010
    Worked with recruiting agencies to coordinate hiring for various positions in the company. Trained the workforce and executives regarding 5S of workplace organization. Maintained and periodically updated the training materials.

Sonali Nigam Skills

Management Human Resources Customer Service Team Management Ux Design Concetualization Training Leadership Talent Acquisition Performance Management Visual Design Information Architecture Rapid Prototyping Sketching User Research Interaction Design Card Sorting User Flows Site Maps Contextual Inquiry User Experience Design Paper Prototyping

Sonali Nigam Education Details

  • General Assembly
    General Assembly
    User Experience Design
  • Uc San Diego
    Uc San Diego
    User Experience Design
  • Indian Institute Of Planning And Management
    Indian Institute Of Planning And Management
    Hr And Marketing
  • Guru Gobind Singh Indraprastha University
    Guru Gobind Singh Indraprastha University
    Computer Aided Management

Frequently Asked Questions about Sonali Nigam

What company does Sonali Nigam work for?

Sonali Nigam works for Twilio

What is Sonali Nigam's role at the current company?

Sonali Nigam's current role is Staff Product Designer, AI at Twilio.

What is Sonali Nigam's email address?

Sonali Nigam's email address is so****@****sco.com

What is Sonali Nigam's direct phone number?

Sonali Nigam's direct phone number is +165029*****

What schools did Sonali Nigam attend?

Sonali Nigam attended General Assembly, Uc San Diego, Indian Institute Of Planning And Management, Guru Gobind Singh Indraprastha University.

What skills is Sonali Nigam known for?

Sonali Nigam has skills like Management, Human Resources, Customer Service, Team Management, Ux Design, Concetualization, Training, Leadership, Talent Acquisition, Performance Management, Visual Design, Information Architecture.

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