Tamara Gordon Email & Phone Number

Atlanta, Ga, Us

Reston, Va, Us

- Drive long-term customer relationship success, ensuring the adoption of Ellucian offerings within a defined set of higher education institutions- Serve as a primary point of contact and strategic advisor, supporting customers in their transition to SaaS and modernization initiatives- Create and implement a comprehensive onboarding plan for new Customer Success Relationship Managers for all of North America, enhancing team efficiency and effectiveness- Conduct regular business reviews with key stakeholders, demonstrating the value of Ellucian systems and identifying opportunities for growth- Collaborate closely with cross-functional teams to develop and execute customer success strategies, fostering a sense of teamwork and driving retention and expansion- Proactively leverage data analytics and customer insights to identify risks and develop mitigation plans, ensuring a secure and confident customer experience- Champion customer advocacy initiatives, securing and maintaining valuable customer references- Contribute to the development and optimization of customer success best practices and methodologies

Toronto, Ca

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Durham, Nc, Us

- Achieved 31% average repeat web visit rate by conducting quarterly site analytics reviews coupled with 50+ annual user surveys and usability tests to optimize online experiences for five hospitality brands - Guided restaurant branding, menus, store layouts, and merchandising by planning and moderating annual innovation workshops synthesizing founder visions with user realities- Produced 25+ proto-personas annually by facilitating generative interviews with 100+ hospitality customers and staff over five years, guiding more targeted digital presence and customer resonance

Mountainview, California, Us

Brooklyn, Ny, Us

- Won the company-wide Hackathon in 2023 for an innovative idea that would support our product platform and make teachers's and students' lives easier. - Increased account spending by 15% by analyzing and segmenting a book of business over $4M over nine months to identify ideal customer profiles and inform targeting strategies.- Boosted customer retention to 90% by developing tailored success plans and analytics views in Gainsight, Looker, and Tableau, which increased renewal rates by 22% over nine months.- Resolved 220+ complex district-wide EdTech integration issues through relentless customer follow-ups and escalation tracking in Salesforce.- Boosted first contact resolution 29% by designing and delivering customized troubleshooting training for cross-functional support teams.- Contributed to 100+ detailed help articles and diagnostic guides supplementing Amplify's self-service knowledge base, lowering case volume- Improved satisfaction scores by 40% by providing data-driven insights during 120+ customer conversations in 2022 that drove additional purchases and renewals.- Partnered with Product, Customer Experience, and Engineering teams to optimize integration plans and revamp onboarding processes based on qualitative insights from school district stakeholders, ensuring an excellent learning experience.

- Boosted customer experience by conducting 25 exploratory interviews and usability tests, synthesizing findings into information architecture documents to boost stakeholder satisfaction.- Mentored 1 UXR apprentice and two developers in Figma and Google Meet, improving skills by 50% and increasing task throughput by 100% over seven months by mitigating blockers.- Partnered with distributed cross-functional teams across UX timezones and India to align on findings from UsabilityHub tests and identified design improvements to strengthen user experience through web design optimizations in Figjam over nine months.

Orlando, Florida, Us

What is CMiT?A collective that harnesses the power of technology for the betterment of Caribbean people within and outside of the region.- Oversee the day-to-day operations of the organization. This includes overseeing all teams, ensuring that they are running smoothly and efficiently, and making sure that the company's goals are being met.- Develop and implement business strategies. This includes developing plans for growth, expansion, and profitability, as well as managing the company's resources.- Provide leadership and direction to the organization's teams. This includes setting goals, motivating employees, and providing feedback.- Create a positive and productive work environment. This includes fostering a culture of teamwork, collaboration, and respect.

Orlando, Florida, Us

- Provide leadership and direction to the organization's teams. This includes setting goals, motivating staff, and providing feedback.- Create a positive and productive work environment. This includes fostering a culture of teamwork, collaboration, and respect.

- Performed competitive analysis and heuristic evaluation in Google Sheets benchmarking Hirable against top resume platforms to identify 15+ website optimization opportunities over two weeks.- Conducted 5 Useberry user interviews and usability studies, uncovering 50+ IA and checkout flow pain points by expanding recruitment through Reddit and Facebook over two weeks.- Synthesized 100+ hours of session recordings using Figjam affinity mapping to extract 200+ actionable insights for improving UI/UX over a 2-week analysis period.- Prioritized ten new features based on Figjam affinity mapping, Google Analytics, and in-person research aligned to client goals over a 3-week roadmapping period.

Mountainview, California, Us

Accepted into Tech Equity Collective’s Tech Prep program. Tech Prep is a holistic career coaching program designed to support Black professionals looking to transition into technical roles. Through live and on-demand coaching sessions, playbooks, and workshops, Rising Innovators are equipped with the know-how to successfully navigate their career transition.

Toronto, Ontario, Ca

- Owned the entire UX process from 10 user research sessions through launching a progressive web app, partnering with five cross-functional teams over eight weeks to gain insights, validate concepts, and translate ideas into prototypes.- Conceptualized three innovative interaction flows, improving engagement by 23% by iterating on user feedback in UsabilityHub tests over six weeks.- Uncovered UX needs through 15 studies, distilled findings into Figma wireframes/prototypes, and championed human-centered design principles in presentations to 5 stakeholders and four teams over eight weeks.

Albany , New York, Us

- Led UX research for the parent user group, devising three innovative recruiting strategies that improved experience and identified five usability boost opportunities over eight weeks.- Managed a team of 6 UX interns to conduct three studies, used Figjam to synthesize findings with UX writers/designers, and provided data-driven direction to optimize prototypes over eight weeks.- Presented eight research syntheses to the stakeholder with Canva or Google Slides in weekly sprints, optimizing functionality by aligning parent user needs through collaborative analysis in Figjam over two months.

- Elevated UX by synthesizing over 100 hours of quantitative and qualitative data into 200+ actionable insights over nine months, familiar with agile methodologies.- Over three months, boosted stakeholder satisfaction by 15% by communicating milestones and solutions in Figma prototypes aligned to business goals and brand identity presentations.- Distilled 100+ hours of Figjam interview data through affinity mapping to derive 200+ critical insights for enhancing UX over nine months.- Contributed to agile planning and grooming sessions with distributed teams across 4 US timezones to align UX solutions with 2-week sprint roadmaps over 11 months.

Remote, Ng

- Led UX strategy researching two website redesigns and two new boot camp ideas, directing 5+ studies uncovering pain points to improve satisfaction scores over 16 weeks.- Managed five cross-functional UX teams across Canada, Nigeria, Ghana, and India to conceptualize intuitive interfaces in Figma and Discord, boosting product adoption over four months.- Led 15+ generative and evaluative studies synthesizing findings in Figjam to uncover 30+ opportunities enhancing UX over 16 weeks.

Atlanta, Ga, Us

-Advanced the user experience through learning strategy development, management consulting, training, assessments, and team communication.-Cultivated a culture of service excellence by leading strategic initiatives to identify training needs, coach team members, recommend changes in learning strategy implementation, and achieve the highest level of educational standards.-Integrated best practices to translate the organizational vision into an efficient user experience while managing a team to impact key performance metrics, utilizing time management skills to meet deadlines in a high-pressure environment.-Evaluated data, reports, or other documents, pulling insights to consult with stakeholders, define goals, develop training programs, create relevant materials, and incorporate modern eLearning solutions to support organizational growth and enhance the user experience.-Navigate MS Office, Google Docs, and other tools to compile data, conduct data analytics, evaluate results, maintain databases, prepare documentation reports, or furnish other documents while growing a professional network through stellar client service.

Seattle, Wa, Us

- Scan and sort packages according to destination.- Surpass daily metrics as a fast and accurate sorter. - Use technology like scanners, computers, and handheld printers.- Follow all safety procedures.- Work in a fast-paced and physically demanding environment.

La Plata, Maryland, Us

-Systematized proposal development, organizational communication, and project schedules to exceed key performance metrics.-Devised cutting-edge solutions, including learning technology, audio recordings, and video presentations to develop a team of competent teachers and enhance academic instruction and user experience in compliance with established educational standards.-Amplified exceptional service delivery and leadership in facilitating training programs and serving the educational community.-Led scope definition, requirement analysis, project plan development, resource specification, document management, conflict resolution, budget allocation, and program milestone documentation while complying with standard processes.

-Ascertain quality control on published articles by evaluating finalized copies for compliance with policies, style, and tone.-Heighten product positioning in writing and editing articles to connect with the target market and impact company goals.-Recommend appropriate solutions to manage a team and identify improvement opportunities in performing assigned tasks.-Regulate content design and development while showcasing excellent written and verbal communication skills in articulating compelling ideas, conceptualizing branding strategies, and intensifying audience engagement.

Upper Marlboro, Md, Us

-Optimized productivity for various projects while cultivating trusting relationships with internal and external stakeholders.-Accentuated the relevance of each subject matter in content design, user experience and development to inspire appreciation for learning.-Resolved operational challenges in implementing projects through creative problem-solving and prompt conflict resolution.-Surpassed project requirements, goals, and financial objectives through prioritization, planning, and coordination.

Product Design Bootcamp

Bachelor Of Art, Sociology

Google Ux Design