Will Davis Email & Phone Number

Us

• Successfully implemented design strategies which led to the conversion of over 20,000 talent profiles in the app.

Phoenix, Az, Us

• Received company-wide recognition twice for being high performing, and my contributions for enhancing the product through accessibility and successful cross-functional collaboration. • Established human-centered design processes within the organization which successfully improved user engagement and cross-functional collaboration.• Lead design efforts in supporting users better streamline their internal reporting processes which were directly related to their revenue streams.• Lead the “FullBay Marketplace” effort which yielded a 300% increase in revenue within the first month of release and 200% increase revenue in comparison to that of Q3 2021.

Lowell, Ar, Us

• Researched and Lead design efforts to establish the company’s first driver in-app loyalty program (increased client engagement and loyalty by 15% upon its introduction within the first quarter = 90,000 users).• Enhanced the online experience for drivers and fleet managers to select and process load management. (4.8 million transactions in 2021, up 10% YTD)• Established cross-divisional collaboration sessions within the organization between UX and various business units to better understand the business and advocate for users and their needs.

San Diego, Ca, Us

• Subject matter expert and single point of contact of UX based projects within the organization.• Developed, maintained, and upheld interactive style guides, design systems, and enterprise standards to assure continuity of experience across digital products.• Worked closely with stakeholders in understanding/establishing the business objectives and desired outcomes for all aspects of the application.• Produced visual designs for the existing prototype based upon current back-end implementation.

London, England, Gb

• Improved the overall Medicare sign-up process which increased enrollment by 3% during open enrollment season.• Continuously improved the in-app relationship between Federal Health Regulations and UX Design by engaging direct leadership and users.• Conducted weekly field research studies to empower users and designers in understanding trends which produce pain points.

Scottsdale, Az, Us

• * Lead the “Discount Tire Profile” effort which yielded a customer delight rating of 93% and 12% increased check-out conversion in its first six months of use.• Lead the redesign of the Discount Tire shopping experience which increased online sales by 5% YTD with its induction ($1.4 Million).• Advocated for UX within the organization by the Discount Tire design system which helped streamline all design efforts across the organization (UX and Marketing).

• Created conceptual models, interaction flows, wireframes, design patterns, and UI specifications. • Developed site navigation by categorizing content.• Designed solutions that exceeded strategic objectives.

San Antonio, Texas, Us

• Served as a principal designer and successfully launched the company’s first hallmark UX design project (USAA Rewards Checking Account).• Served as one of the principle designers during the company’s first hallmark design project (USAA Rewards Checking).• Successfully identified repetition in many online products which saved the company $2.5 Million in both maintenance and support.• Increased customer service proficiency and delight with the enhancement of their existing internal CSR platform.Key Roles: User-centered design, Mock-ups, Wireframes, Motion graphics, Web Design, Innovation

I provide design solutions and consultation to a variety of clients.Recent clients include: Hewlett-Packard, Ninja Programming, and The Dream Bin

Us

•Re-designed the user interface for a new online ordering system (30 web pages).•Served as a design point of contact for the user interface project.•Collaborating with the marketing team to ensure all branding was used properly.•Worked closely with the development team to ensure that design was easy to implement without any issues.•Provided insight on how to enhance the users experience throughout the ordering process through visual means.•Produced wireframes and static high fidelity mock-ups of all completed web pages.

• Used rapid prototyping on paper to create wireframes for the mobile application design. • Created personas based on client documentation to accommodate application features.• Created experience map to illustrate the desired navigation within the application.• Produced static and animated high fidelity mock-ups to show screen transitions between and within necessary sections of the application.Key Roles: User-centered design, Mock-ups, wireframes, prototypes, creation of client personas, creations of style guides, creation of experience map.

San Antonio, Texas, Us

• Established the company's cross-functional design system focusing on iOS mobile devices.• Provided wire frame and mock-up designs for the redesign of outdated screens. Many of these redesigns addressed mainly navigation issues that were found by the company's clients. • Created style sheets and style guides for the iOS, Android, and Web applications to ensure continuity with the design throughout each application.• Produced graphics to explain the importance of the company's objectives to new clients and to keep current clients abreast of the changes to which the application will be improved.Key Roles: User-centered design, Mock-ups, wireframes, prototypes, creation of client personas, creations of style guides, creation of presentation graphics.