Will Davis Email & Phone Number

US

• Successfully implemented design strategies which led to the conversion of over 20,000 talent profiles in the app.

Phoenix, AZ, US

• Received company-wide recognition twice for being high performing, and my contributions for enhancing the product through accessibility and successful cross-functional collaboration.
• Established human-centered design processes within the organization which successfully improved user engagement and cross-functional collaboration.
• Lead design efforts in supporting users better streamline their internal reporting processes which were directly related to their revenue streams.
• Lead the “FullBay Marketplace” effort which yielded a 300% increase in revenue within the first month of release and 200% increase revenue in comparison to that of Q3 2021.

Lowell, AR, US

• Researched and Lead design efforts to establish the company’s first driver in-app loyalty program (increased client engagement and loyalty by 15% upon its introduction within the first quarter = 90,000 users).
• Enhanced the online experience for drivers and fleet managers to select and process load management. (4.8 million transactions in 2021, up 10% YTD)
• Established cross-divisional collaboration sessions within the organization between UX and various business units to better understand the business and advocate for users and their needs.

San Diego, CA, US

• Subject matter expert and single point of contact of UX based projects within the organization.
• Developed, maintained, and upheld interactive style guides, design systems, and enterprise standards to assure continuity of experience across digital products.
• Worked closely with stakeholders in understanding/establishing the business objectives and desired outcomes for all aspects of the application.
• Produced visual designs for the existing prototype based upon current back-end implementation.

London, England, GB

• Improved the overall Medicare sign-up process which increased enrollment by 3% during open enrollment season.
• Continuously improved the in-app relationship between Federal Health Regulations and UX Design by engaging direct leadership and users.
• Conducted weekly field research studies to empower users and designers in understanding trends which produce pain points.

Scottsdale, AZ, US

• Lead the “Discount Tire Profile” effort which yielded a customer delight rating of 93% and 12% increased check-out conversion in its first six months of use.
• Lead the redesign of the Discount Tire shopping experience which increased online sales by 5% YTD with its induction ($1.4 Million).
• Advocated for UX within the organization by the Discount Tire design system which helped streamline all design efforts across the organization (UX and Marketing).

• Created conceptual models, interaction flows, wireframes, design patterns, and UI specifications.
• Developed site navigation by categorizing content.
• Designed solutions that exceeded strategic objectives.

San Antonio, Texas, US

• Served as a principal designer and successfully launched the company’s first hallmark UX design project (USAA Rewards Checking Account).
• Served as one of the principle designers during the company’s first hallmark design project (USAA Rewards Checking).
• Successfully identified repetition in many online products which saved the company $2.5 Million in both maintenance and support.
• Increased customer service proficiency and delight with the enhancement of their existing internal CSR platform.Key Roles: User-centered design, Mock-ups, Wireframes, Motion graphics, Web Design, Innovation

I provide design solutions and consultation to a variety of clients.Recent clients include: Hewlett-Packard, Ninja Programming, and The Dream Bin

US

• Re-designed the user interface for a new online ordering system (30 web pages).
• Served as a design point of contact for the user interface project.
• Collaborating with the marketing team to ensure all branding was used properly.
• Worked closely with the development team to ensure that design was easy to implement without any issues.
• Provided insight on how to enhance the users experience throughout the ordering process through visual means.
• Produced wireframes and static high fidelity mock-ups of all completed web pages.

• Used rapid prototyping on paper to create wireframes for the mobile application design.
• Created personas based on client documentation to accommodate application features.
• Created experience map to illustrate the desired navigation within the application.
• Produced static and animated high fidelity mock-ups to show screen transitions between and within necessary sections of the application.Key Roles: User-centered design, Mock-ups, wireframes, prototypes, creation of.

San Antonio, Texas, US

• Established the company's cross-functional design system focusing on iOS mobile devices.
• Provided wire frame and mock-up designs for the redesign of outdated screens. Many of these redesigns addressed mainly navigation issues that were found by the company's clients.
• Created style sheets and style guides for the iOS, Android, and Web applications to ensure continuity with the design throughout each application.
• Produced graphics to explain the importance of the company's objectives to new clients and to keep current clients abreast of the changes to which the application will be improved.Key Roles: User-centered design.