Uyen Vu Email and Phone Number

• Responsible for managing the successful customer outcomes of ServiceNow solutions to a customer, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders (internal and external) while maintaining high levels of customer satisfaction. • Lead the successful delivery of ServiceNow's solutions and services in a client consulting environment. • Single point of contact for a customer for ServiceNow engagement and provides a conduit to other ServiceNow teams as required • Leads a project team leveraging a proven understanding of project management methodologies and principles

• Initiated and executed project to extend Windows/Unix/Linux-based systems management capabilities to multiple sites across the U.S. and improve the central management of security of those systems to ensure compliance and continuous monitoring.• Reduced software release time from over 4 weeks to under 1 week by upgrading software configuration management tool and streamlining configuration management processes.• Ensured consistent application of SBA policies, procedures, and workforce accountability• Reduced software defect backlog by over 65% across all projects by instituting earlier and more frequent peer reviews and improving peer review tracking procedures.

• Led development of modernization projects at Federal Bureau of Investigation (FBI) which grew to 15M in annual revenue• Set and met 93% of goal deadlines, allocated budge, and worked across software, marketing, and executive teams to ensure teams were properly resourced• Communicate progress and roadblocks to stakeholders, including executive management, and made recommendations to remove roadblocks leading to on-time and on-budget delivery of product• Provide on-going feedback, direction, and performance management to the development team