• Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff• Allocate available resources to enable successful task performance• Co-ordinate office staff activities to ensure maximum efficiency• Evaluate and manage staff performance• Recruit and select office staff• Organize orientation and training of new staff members• Coach, mentor and discipline office staff• Design and implement filing systems• Ensure filing systems are maintained and current• Establish and monitor procedures for record keeping• Ensure security, integrity and confidentiality of data• Design and implement office policies and procedures• Oversee adherence to office policies and procedures• Analyse and monitor internal processes• Implement procedural and policy changes to improve operational efficiency• Prepare operational reports and schedules to ensure efficiency• Co-ordinate schedules, appointments and bookings• Monitor and maintain office supplies inventory• Review and approve office supply acquisitions• Handle customer inquiries and complaints• Manage internal staff relations

•Manage the entire administration function in the location independently, under the guidance of Director – Administration. •Discharging responsibilities on whole gamut of administrative areas ranging from policy compliance by employees to travel, accommodation, vendor management, contract administration, inventory management, security and safety of assets as well as personnel and adherence to legal requirements. •Management and supervision of interior fit-outs, office design, and basic engineering concepts •Manage a team of staff members to discharge these responsibilities and will need to work closely with the senior executives in the Firm•Lead the project management initiatives of the Firm for identifying new office space, vendor selection to execute office design and development, project execution, refurbishment and commissioning of the office in all respects •Plan, organize, direct and control the work activities of the team members in order to provide prompt and efficient services to internal customers •Responsible for ensuring facilities management, including utility operation and maintenance, for all offices in the location •Implement travel and accommodation policy of the Firm for visitors and new joiners (employees) in coordination with other departments •Ensure healthy and hygienic operation of canteen / cafeteria through identified vendor / contractor •Initiate vendor development and identification programs for various services with the objective of maintaining sustainable and mutually beneficial relationships with partners •Drive contract negotiations and finalization with selected vendors / contractors •Analyzing the need, developing and executing the support systems and putting in place required systems for services like security, safety, housekeeping, preventive maintenance, pantry operations, office stationery and parking management

• Answer, screen and transfer inbound phone calls• Receive and direct visitors and clients• General clerical duties including photocopying, fax and mailing• Maintain electronic and hard copy filing system• Retrieve documents from filing system• Handle requests for information and data• Resolve administrative problems and inquiries• Prepare written responses to routine enquiries• Prepare and modify documents including correspondence, reports, drafts, memos and emails• Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors• Prepare agendas for meetings and prepare schedules• Record, compile, transcribe and distribute minutes of meetings• Open, sort and distribute incoming correspondence• Maintain office supply inventories• Coordinate maintenance of office equipment• Coordinate and maintain records for staff.

•Oversees and administers the day-to-day activities of the office; develops policies, procedures, and systems which ensure productive and efficient office operation.•Provides assistance and support in problem solving, project planning and management, and development and execution of stated goals and objectives.•Supervises the work of employees in supporting roles, including assigning workload and monitoring employee performance.•Oversees and facilitates resources management and administration procedures and documentation.•Performs research and analysis on specific issues, as required, and independently prepares non-routine letters and/or reports, which may be highly sensitive and confidential in nature.•Serves as the primary point of administrative contact and liaison with other offices, individuals, and institutions on operational and programmatic matters concerning the Office.•Organizes and facilitates meetings, conferences, and other special events; coordinates and attends committee meetings, and participates in committee discussions, as appropriate.•Coordinates the disposition and/or resolution of individual problems and disputes involving faculty, staff, students, and/or members of the general public, as they arise.•Oversees the operation of office accounts, and plans and monitors expenditures; as appropriate, develops and/or coordinates budgets for the office and associated accounts.•Provides and/or oversees provision of staff support to the office, to include handling walk-up and phone interactions, maintaining calendars and travel arrangements, screening, analyzing, and responding to incoming correspondence, handling day-to-day problems and situations, and provision of secretarial support.•Provides assistance in the understanding and interpretation of Office policies and procedures, as appropriate, and ensures that office operations are in compliance with policy provisions and standards.