• Develop comprehensive project plans, defining scope, objectives, timelines, and resources.• Efficiently allocate and manage project resources, including personnel and budgets.• Identify and mitigate potential project risks for successful outcomes.• Act as a liaison, provide regular project updates, and address stakeholder concerns.• Control project budgets and ensure adherence to financial plans.• Establish and enforce quality control processes for project deliverables.• Define and control project requirements to prevent scope creep.• Create, maintain schedules, and track progress for timely milestones.• Proactively identify and resolve project issues to maintain objectives.• Monitor team performance, provide feedback, and enhance team efficiency.

• Transformed the utility department from manual to automated processes using information technology.• Analyzed and implemented all current systems, excluding the mainframe billing system.• Managed the IT department supporting 100 users, 40 Microsoft Windows workstations, and 10 Microsoft Windows servers.• Defined and prioritized product or project features and requirements based on market research and stakeholder input.• Developed and maintained a clear roadmap and timeline for products and projects.• Managed the project budget and resources, including work allocation and progress tracking.• Communicated with team members, stakeholders, and other relevant parties throughout the product or project lifecycle.• Managed risks and issues, making necessary adjustments to keep projects on track.• Maintained and administered computer networks and related computing environments, including hardware, systems software, applications software, and configurations.• Evaluated the organization's technology use and needs, recommending hardware and software upgrades.• Collaborated with department heads, managers, supervisors, vendors, and others to streamline operations.• Provided staff and users with assistance in solving computer-related problems, such as malfunctions and program issues.• Led a team of 11 IT professionals, providing technological support to employees.• Stayed updated on new and innovative technology solutions, analyzing them for potential implementation.• Designed and continually updated the company-wide information management system for maximum efficiency.• Managed the development, design, storage, and dissemination of all electronic manuals and publications.• Responsible for the training and orientation of new IT hires.

• Initiate process improvements to meet user demands.• Supervise and manage help desk support requests.• Perform routine PC maintenance and update workstations for office staff.• Assist with software and hardware upgrades.• Provide technical assistance to staff as needed.• Order and stock office supplies as necessary.• Troubleshoot and resolve issues with the office network, servers, printers, scanners, and other network-connected resources.• Repair damaged hardware.• Uphold strict confidentiality.• Maintain an organized filing system for paper and electronic documents.• Protect the office network from unauthorized access.• Monitor networks to ensure security, stability, and availability; evaluate and modify system performance.• Control access to services to ensure only authorized personnel have admin rights.• Configure directory services' authentication and authorization.• Share resources on the office network, such as folders and printers, to facilitate employee access and productivity.• Perform regular backup operations and implement data protection and disaster recovery processes.• Keep detailed records of network configuration, peripheral specifications, problems, and solutions.