Uzair Jawed Email & Phone Number

Houston, Texas, United States

United States

Houston, Texas, United States

- Being in rapport with customers- Assist in buying DID numbers- Help Internet Telecom Service Providers (ITSP's) on Phone, Live Chat, Google talk and Skype.- Walk-inn customers to be taken care of as part of regular customers, make sure proper communication is done with in 24 business hours- Seek out for new business via Asterisk business list and different forums (Linked In, Other Voip forums) - (New Business: make contact with them and post special offers)- Follow up with all the customers to show their value, and build a connection to acknowledge their relationship with us.- Update GM and CEO of Super Technologies Inc with client relationship build up and any regarding information- Promote DIDx on social media by giving updates of special offers and current pricing for the different areas- Clients are welcome to follow us and keep themselves in the loop and engage in a conversation with us

- Establish operational objectives; liaise for synergy among sales, business development and customer service- Process Designing/Re-engineering & Implementation is one of my key responsibilities train and develop all staff- Mentor and supervise project/product managers and programmers for timely and cost effective development of systems and services that support business objectives- Maximize profitability through superior customer service, effective and prompt communication- Motivate staff and develop effective relationships with peers, executives and clients- Address employee performance problems promptly and directly in accordance with company personnel policies and procedures- Train, coach and manage customer support staff with front-end policies and procedures, such as new staff and cross training of associates and monthly customer service audits- Help solve problems that affect the service, efficiency, and productivity- Set goals for sales forces- Implemented the programs - Responsible for ongoing process necessary to adapt to both internal and external changes- Regulated the advertisement, sales promotion and personal selling via social networks- Conducted sales forecast with the GM Operations Super Technologies Inc. Inc.- Train associates with new sale policies - Negotiated business deals with clients to exceed marginal profit to multimillion dollar growth and global expansion