Uzma Noreen Email & Phone Number

Pakistan

Islāmābād, Pakistan

Head of Cloud and Compliance Responsibilities:• Formation of a DevOps team.• Implementation of industry security compliance standards (ISO 9001, 27001, 27701, & 22301).• Strategic definition of team learning paths.• Cultivating a DevOps mindset within TEO and its projects.• Creating and deploying cloud solutions for TEO and its clients across major cloud platforms such as Azure, AWS, and GCP.Navigating Data Security and Regulatory Compliance:• Utilizing technical expertise and strategic foresight.• Overseeing pivotal aspects of operations: • Cloud Infrastructure Management. • Data Security. • Compliance Management. • Risk Assessment and Mitigation. • Vendor Management. • Training Advocacy. • Continuous Improvement.Establishment of Compliance Procedures:• Meticulously documented procedures aligned with internal standards.• Aligned with business objectives and risk tolerance.Proactive Approach:• Ensuring enduring security, compliance, and adaptability.• Addressing evolving challenges.Advancing the DevOps Team:• Creating a learning path to expert level within the DevOps domain.• Introduced Gitflow and trunk-based deployment practices within TEO and its projects.• Elevating the team’s capabilities: • Deploying cloud infrastructure using Infrastructure as Code. • Implementing Prometheus, Grafana, and SonarCloud for clean and secure code. • Recommending various cloud solutions for TEO’s projects. • Implementing orchestrations using Docker, Container App, and Kubernetes.

Islāmābād, Pakistan

Demonstrated exceptional leadership as the Head of Infrastructure & Compliance:• Ensured the organization’s technological backbone is resilient, secure, and fully aligned with regulatory requirements.Spearheaded comprehensive infrastructure management efforts:• Oversaw the design and architecture of IT systems for scalability and optimal performance.• Led seamless implementation of hardware, software, and network solutions.• Ensured continuous maintenance and upgrades to minimize downtime.• Implemented robust disaster recovery protocols, guaranteeing data safeguarding and business continuity.Played a pivotal role in compliance oversight:• Stayed updated with data protection laws.• Formulated internal policies.• Conducted rigorous audits.• Maintained meticulous documentation.• Established stringent data security measures:• Including encryption and access controls.• Fortified networks with advanced security protocols.Led vendor due diligence processes:• Negotiated contracts with a focus on security standards.• Fostered a culture of innovation and collaboration within teams:• Conducted regular training sessions to educate employees about security best practices and compliance requirements.Constantly monitored performance indicators:• Implemented data-driven improvements.• Evaluated emerging technologies to ensure the organization’s IT infrastructure remains at the forefront of industry standards.

Islamabad

Led the Network and System Support department:• Oversaw the strategic design and implementation of cutting-edge Infrastructure solutions for TEO and its clientele.Successfully orchestrated seamless transitions:• Moved from on-premises setups to cloud or private hosting, optimizing operational efficiency.Accountable for end-to-end hardware/software procurement:• Managed licensing, MS partner program renewals, and leveraged partner benefits for the organization’s benefit.Spearheaded the implementation of various tools and platforms:• Including O365 and online code repositories, enhancing organizational productivity and collaboration.

Islamabad

Successfully led and actively contributed to audits aligning with ISO 27001:2022, 27001:2013, ISO 27701:2019, and ISO 9001:2015 standards.Played a pivotal role in conducting comprehensive audits for prominent multinational organizations, including:MTBC (Cloud Care, Afiniti, LMKR, LMKT, VisionX, Baseline Practice Support, Land Rover Pakistan, Axellient.After becoming trainer in Aug 2024, started training auditors in the ISO 27001:2022 version.

Islamabad

Directed the Information Security and GDPR department:• Proactively addressed IS/GDPR challenges for TEO and its clients in the Scandinavian region.• Spearheaded Data Protection Impact Assessments (DPIAs).• Played a pivotal role in orchestrating external assessments, ensuring robust compliance and security measures.

Islamabad

• Establishing, Implementing, and Maintaining Processes of the Quality Management System.• Updating and Reporting to top management at TEO on the performance of the Quality Management System, including identifying any areas for improvement.• Serving as the Lead Internal Auditor for TEO’s internal audits.

Islamabad

• Led the global Infrastructure team at EnterpriseDB.• Successfully implemented VOIP systems and orchestrated a seamless infrastructure transition from on-premises setups to hosting platforms.• Accomplished the setup and efficient management of a global helpdesk, ensuring prompt issue resolution and customer satisfaction.• Delivered round-the-clock network support, ensuring uninterrupted operations for the organization.

Northern Punjab Rawalpindi, Pakistan

Developed and executed the network infrastructure for:• Fauji Foundation Head office• Fauji Foundation Hospital• Numerous projectsOversaw the entire process, from cabling to the successful implementation of:• Lotus Domino• Oracle financialsEnsured ongoing system support, resulting in:• Seamless operations• Optimal performance

Islamabad

• Contributed significantly by resolving SAP issues, particularly within the Procurement module, streamlining processes, and enhancing operational efficiency.• Provided expertise in diagnosing and resolving hardware problems while delivering comprehensive system support.• Effectively managed the database for invoicing work completed in out-of-warranty exchanges, ensuring accurate and efficient record-keeping.