Uzman Zawahir Email & Phone Number

Sydney, New South Wales, Australia

United States

- Overseeing projects and campaigns for customer retention, loyalty & sales + marketing.- Working closely with the Founder on business development initiatives and goals.- Handling clients in the USA- Led cross-functional teams, achieving growth KPIs in customer base and revenue.- Developed and implemented customer engagement strategies, improving satisfaction and retention.- Conducted market research to guide product development and enhance market positioning.- Cultivated strong relationships with stakeholders to drive business growth.- Coordinated business development projects aligned with organizational objectives.- Analyzed sales data to develop targeted growth strategies.- Conducted competitor analysis to inform strategic decisions.- Implemented CRM systems for improved customer interaction and data management.- Provided leadership and mentorship to project team members.- Collaborated with marketing and sales for effective campaigns.- Prepared and delivered comprehensive reports to the Founder.- Managed project budgets, resources, and timelines efficiently.- Conducted performance evaluations to optimize project effectiveness.

Role & ResponsibilitiesExecuting end-to-end Outbound Marketing strategies for 15+ clients across diverse industries, demonstrating expertise in B2B, FMCG, Retail, Brands, Utilities, Luxury Goods, SAAS, and Apparel & Fashion.Implemented data-driven methodologies, including A/B testing and ROI analysis, ensuring profitable returns. Developed and executed comprehensive cadence/sequence strategies, aligning product USPs and industry pain points with customer needs.Strategic decision-making through meticulous analysis of key performance indicators, including connect rates, opens, click-through rates, replies, buying rates and other relevant metrics, driving impactful and data-informed outcomes. (Metrics vary from industry to industry).Collaborated with the Founder on company direction, strategy, and employee growth trajectories. Provided oversight for client accounts, ensuring smooth onboarding, operation, automation, and continuous campaign progress monitoring.Led a team of 12 Account Managers, resolving issues across all accounts and driving continuous improvement through the identification and implementation of new strategies and processes.Developed and practiced a project management tool for Campaign Prospect Pipeline & Data Longevity.Reporting directly to the Managing Director to implement growth strategies internally and for clients.Managed client onboarding, retention, and cadence building, while also overseeing company-wide operations, unloading duties from the Operations Director and CEO.Supported the Accounts, Data, and Growth Team verticals, emphasizing team member growth through training and bi/annual reviews. Provided coaching and development for a team of 6 through regular progress reviews.Handled clients concurrently as the Lead Account Manager, actively contributing to in-house recruitment, interviewing, and new member induction and training. Played a key role in defining and executing company strategy and team career trajectories.

Loughborough, England, United Kingdom

Founded in 2013, our mission is to help businesses generate leads and expand their sales pipelines.We’ll help you discover your ideal prospects and do the legwork on your behalf to generate more conversations, meetings, briefs, and opportunities amongst them.We plan, create, and execute creative marketing approaches to educate, engage, and drive action. We consult and collaborate with our clientele to devise marketing strategies, which complement and integrate with their overall overarching strategy.

Spearheaded two dynamic departments at the Decathlon Store, initially joining as an entrepreneurial force for Urban Mobility & Sports Walking. Demonstrated prowess in educating, promoting, and advocating the benefits of urban mobility, fostering a healthy trend of increased turnover, growth, and margin.Played a pivotal role in coaching and guiding the personal and professional development of five individuals over the past two years, employing effective strategies in reflection, projection, and life coaching.Executed comprehensive coaching encompassing HR skills, monthly KPI debriefs, and tailored personal development plans to elevate team performance within their respective roles.Proven experience in team leadership, emphasizing guidance and relevant training to bring out the best in team members while ensuring confidentiality.Maintained a diligent focus on meeting deadlines and KPIs, implementing a structured follow-up system for accountability.Simultaneously fulfilled the responsibilities of a daily manager, serving as the store leader during assigned shifts, demonstrating adaptability and effective leadership in overseeing overall store operations.My team: I hire, train, and manage my sports advisors team on a daily basis and help them to achieve their professional targets.My Performance: I pilot my activities in terms of turnover, margins, expenses and profitability, I launch the commercial operations,My Products: I control the stock and guarantee the budget of the stock rotationI work directly in a store’s department with my team, with the best layout to welcome our customers.My Customers: With my team, I provide professional sales service, technical support and product advice to customers.Store operation: Working along with the store operations referent I ensure the safety and security of the store.

Front end and back end programming.Supported test and application engineers in testing and debugging the modem software.Identified product specific hardware / software quality requirements to meet the parameters.Creating and managing the complete database through out the system.Participated in new product design and development.