Muhammad Usman Email & Phone Number

• Architect, design, engineering & deployment of Application Servers on Amazon AWS Cloud.• Planning, design and implementation of network architecture to meet current and future needs.• Assist in execution and operation of all active components of the company data networking, including network services such as disaster recovery.• Set-up and maintain Production/Testing/Upgrade environments• Perform a wide variety of technical and administrative duties in overall systems design, development, and delivery.• Work in conjunction with IT, Engineering, and business groups to understand functionality, scalability, performance, security, and integration requirements from the database perspective.• Develop and maintain an in depth understanding of the application/system/database architecture and the general application functionality used to maintain data integrity.• Participate in SaaS infrastructure deployments.• Find solutions on system/database to meet the technical and business needs for SaaS applications.

• Prepare timely and accurate documentation for internal and external use.• Gather, analyze, and document functional and technical requirements.• Identify areas of improvement and project process related challenges.• Configure HRMS/Payroll systems.• Work closely with client focus groups to identify product improvements.• Work closely with sales, marketing, users, and technical support to develop improved requirements.• Ensure objectives of all projects are met within schedule constraints.• Participate in UAT phase of development to help QA validate the product.• Gather and analyze payroll and HR regulatory/compliance information.• Evaluate and interpret payroll laws and regulations.• Collaborate with business and technical teams to record, organize, and present information.

• Solve complex technical issues escalated by Level 1 Support staff.• Document and track ticket histories, issues, and actionable steps taken.• Work to resolve Severity-1 issues as part of the Off Hours Support Process.• Work with Support and/or Development personnel to troubleshoot issues and identify solutions to work around open issues / problems which are under investigation or pending resolution.• Create Knowledge Base Articles / Technical Notes.• Proactively stay up-to-date with all the latest technologies concerning Versata’s products and the underlying technologies and dissipate this knowledge to other support personnel.• Provide technical support and product training to other team members.

• Design, installation, operation and maintenance of information security systems including firewalls, antivirus, malware detection/prevention systems, intrusion detection/prevention, network access controls, encryption, URL and content filtering systems in accordance with Chemonics technology security standards.• Install, configure, test, deploy & manage server hardware and software, including Domain Controller, File Server, IAS Server, ISA Server, DB Server, ADCs in all offices, Domain Name Server (DNS), DHCP, and various security software.• Centralize internet security for Lahore, Karachi, Islamabad & Swat offices, maintain periodic updates, infected computer isolation, safe system recovery after virus infection, randomly scan systems and servers against viruses. Perform regular security assessments of Firms IT resources to identify potential weaknesses and the need for updating systems.• Provide full range of technical assistance in the area of desktop administration and support, as well as coordinate with other IT Specialist on issues that affect desktop administration and configuration.• Research new versions of centrally supported hardware and software and manage beta testing, production roll-out and post production support.• Process grant/revoke access/privileges to Firms Project personnel to share drive resources in all three offices.• Manage, secure and ensure up-time of Wi-Fi system in guest house.• Manage & Troubleshoot VoIP issues in all offices.• Manage & Troubleshoot Video Conferencing issues in all offices.• Troubleshooting & resolving any network problems arising.• Provide first line response for users requiring assistance with information technology issues and problems.• Track issues to resolution updating the internal knowledge base and/or communicating to IT Manager.• Perform all other tasks that may be assigned by the Chief of Party or his/her designee.

Timor-Leste

• Designed and implemented national data communication network for the Govt. of Timor-Leste while interconnecting all the districts, ministries and Govt. offices with Ministry of Infrastructure.• Management of the Servers working in Virtualized & Cloud Computing environment.• Established, Configured & Maintaining Servers (Email, Web, Proxy, File Server, DNS, DB) in Windows, UNIX and Linux Environment.• Management of IP Telephony, VSAT, SANs and Vsphere ESX Servers.• Deployed brand new data center for the Govt. comprising up-to-dated state of the art technologies & facilities.• Deployed disaster recovery center in Baucau District.• Managing and developing detailed implementation and up gradation plans for new and existing networks and services available in Govt. including Fiber Optic Networks, Wimax Networks, VoIP Network, and other Networks that connected with Govt.• Responsible for managing Cisco 7200, 3800, 2800, 1900 Routers, ASA 5500, CAT 6500, Blade/DL Series Servers, Cisco WiFi devices and other network equipment.• Implementation of the FreeBalance New Government Resource Planning (GRP) System Application.• Planning and implementing future IT developments for country network.• Providing technical support to users & other ministries.• Managing Standard Operation Procedures (SOPs), Change Control Forms (CCFs) and Work Plans.• Conduct training and support for IT Staff with varying levels of IT knowledge and competence.• Preparing & implementing standard operating procedures in various IT components of the Govt.

Pakistan

• Deployed Data Center as a key member of the team.• Deployed and started Head Office & four remote offices from scratch & managing them.• Responsible for long terms data communication strategy. Controls and monitors company’s Data Communications Networks.• Deployment & Management of Video Conferencing / VoIP systems.• Established, Configured & Maintaining Servers (DC, Proxy, File Server, DNS, Email, IAS, DB) in Windows, Linux & UNIX Environment.• Established fully converged wired & wireless network in offices across the country.• Responsible for managing Cisco 3800 Routers, ASA 5500, CAT 4506, DL Series Servers, WiFi devices and other network equipment.• Planned and implemented 2 way backup strategy using advanced tools available.• Interact directly with users to resolve problem and issues related to PC hardware, network, operating systems and other common applications.• Participation in other project activities related to IT as assigned by IT Manager.

Pakistan

• Project Planning, Implementation and administration.• Initiate comprehensive network (re)engineering for new and existing customers including network infrastructure, installation, and implementation and troubleshooting.• Installation & Maintaining Email, DNS, Proxy, Web, PPPoE Servers Windows / Linux / UNIX Environment.• Monitoring and Troubleshooting Radio Links, Wireless Clients and various Wi-Fi Hot Spots.• Successfully deployed LAN/WLAN solution for about 1500 Wireless Users & 3000 LAN users in GC University Faisalabad.• Successfully deployed 24 KM PTP (Point to Point) Wireless Radio Link form J.K head office to The J.K Spinning Mill.• Successfully installed Wi-Fi solution in Serena Hotel Chain Pakistan using Smart Bridges while users can use free internet throughout the hotel building.

Pakistan

• Design, review and approve project implementation plans.• Analysis the system deeply to protect it from virus outbreak and from hacker and cracker attacks.• Installed ISP BRAS on Cisco 7200 for PPPoE Services.• Installation & Management of Network & ISP Servers in Linux & UNIX environment.• Deployed Client Complaint Management System.• Monitoring and Troubleshooting of ISP Services.

Masters In Information Technology, Information Technology

Masters in Information Technology

Google Apps Deployment Services Specialist, Google Apps

Ccna/Ccnp, Advance Computer Networks & Switching

Ict Essentials For Government Leaders

Ccnp, Information Technology

Advance Asterisk Professional Training, Ip Telephony

Internet Resources Management Essentials, Internet

Ccna, Information Technology

Cnap, Information Technology

Asterisk Ip Pbx, Ip Telephony

Mcse, Microsoft Windows

Red Hat Certified Engineer, Linux