Muhammad Usman Email & Phone Number

• Architect, design, engineering & deployment of Application Servers on Amazon AWS Cloud.
• Planning, design and implementation of network architecture to meet current and future needs.
• Assist in execution and operation of all active components of the company data networking, including network services such as disaster recovery.
• Set-up and maintain Production/Testing/Upgrade environments
• Perform a wide variety of technical and administrative duties in overall systems design, development, and delivery.
• Work in conjunction with IT, Engineering, and business groups to understand functionality, scalability, performance, security, and integration requirements from the database perspective.

• Prepare timely and accurate documentation for internal and external use.
• Gather, analyze, and document functional and technical requirements.
• Identify areas of improvement and project process related challenges.
• Configure HRMS/Payroll systems.
• Work closely with client focus groups to identify product improvements.
• Work closely with sales, marketing, users, and technical support to develop improved requirements.

• Solve complex technical issues escalated by Level 1 Support staff.
• Document and track ticket histories, issues, and actionable steps taken.
• Work to resolve Severity-1 issues as part of the Off Hours Support Process.
• Work with Support and/or Development personnel to troubleshoot issues and identify solutions to work around open issues / problems which are under investigation or pending resolution.
• Create Knowledge Base Articles / Technical Notes.
• Proactively stay up-to-date with all the latest technologies concerning Versata’s products and the underlying technologies and dissipate this knowledge to other support personnel.

• Design, installation, operation and maintenance of information security systems including firewalls, antivirus, malware detection/prevention systems, intrusion detection/prevention, network access controls, encryption.
• Install, configure, test, deploy & manage server hardware and software, including Domain Controller, File Server, IAS Server, ISA Server, DB Server, ADCs in all offices, Domain Name Server (DNS), DHCP, and various.
• Centralize internet security for Lahore, Karachi, Islamabad & Swat offices, maintain periodic updates, infected computer isolation, safe system recovery after virus infection, randomly scan systems and servers against.
• Provide full range of technical assistance in the area of desktop administration and support, as well as coordinate with other IT Specialist on issues that affect desktop administration and configuration.
• Research new versions of centrally supported hardware and software and manage beta testing, production roll-out and post production support.
• Process grant/revoke access/privileges to Firms Project personnel to share drive resources in all three offices.

Timor-Leste

• Designed and implemented national data communication network for the Govt. of Timor-Leste while interconnecting all the districts, ministries and Govt. offices with Ministry of Infrastructure.
• Management of the Servers working in Virtualized & Cloud Computing environment.
• Established, Configured & Maintaining Servers (Email, Web, Proxy, File Server, DNS, DB) in Windows, UNIX and Linux Environment.
• Management of IP Telephony, VSAT, SANs and Vsphere ESX Servers.
• Deployed brand new data center for the Govt. comprising up-to-dated state of the art technologies & facilities.
• Deployed disaster recovery center in Baucau District.

Pakistan

• Deployed Data Center as a key member of the team.
• Deployed and started Head Office & four remote offices from scratch & managing them.
• Responsible for long terms data communication strategy. Controls and monitors company’s Data Communications Networks.
• Deployment & Management of Video Conferencing / VoIP systems.
• Established, Configured & Maintaining Servers (DC, Proxy, File Server, DNS, Email, IAS, DB) in Windows, Linux & UNIX Environment.
• Established fully converged wired & wireless network in offices across the country.

Pakistan

• Project Planning, Implementation and administration.
• Initiate comprehensive network (re)engineering for new and existing customers including network infrastructure, installation, and implementation and troubleshooting.
• Installation & Maintaining Email, DNS, Proxy, Web, PPPoE Servers Windows / Linux / UNIX Environment.
• Monitoring and Troubleshooting Radio Links, Wireless Clients and various Wi-Fi Hot Spots.
• Successfully deployed LAN/WLAN solution for about 1500 Wireless Users & 3000 LAN users in GC University Faisalabad.
• Successfully deployed 24 KM PTP (Point to Point) Wireless Radio Link form J.K head office to The J.K Spinning Mill.

Pakistan

• Design, review and approve project implementation plans.
• Analysis the system deeply to protect it from virus outbreak and from hacker and cracker attacks.
• Installed ISP BRAS on Cisco 7200 for PPPoE Services.
• Installation & Management of Network & ISP Servers in Linux & UNIX environment.
• Deployed Client Complaint Management System.
• Monitoring and Troubleshooting of ISP Services.

Masters In Information Technology, Information Technology

Masters in Information Technology

Google Apps Deployment Services Specialist, Google Apps

Ccna/Ccnp, Advance Computer Networks & Switching

Ict Essentials For Government Leaders

Ccnp, Information Technology

Advance Asterisk Professional Training, Ip Telephony

Internet Resources Management Essentials, Internet

Ccna, Information Technology

Cnap, Information Technology

Asterisk Ip Pbx, Ip Telephony

Mcse, Microsoft Windows

Red Hat Certified Engineer, Linux