Key Responsibilities» Managed daily operational activities under Cards Division about cards operation, Dispute Management (Q-CASH, NPSB, and VISA), ATM Monitoring & Reconciliation, Card personalization’s, Card perimeter setup (for new & old product), Risk management, Customer Service, ITCL all correspondence, Fees & charges reconciliation and bill processing. Various reporting to Bangladesh Bank and other interdepartmental reportingDaily activities related card… Show more Key Responsibilities» Managed daily operational activities under Cards Division about cards operation, Dispute Management (Q-CASH, NPSB, and VISA), ATM Monitoring & Reconciliation, Card personalization’s, Card perimeter setup (for new & old product), Risk management, Customer Service, ITCL all correspondence, Fees & charges reconciliation and bill processing. Various reporting to Bangladesh Bank and other interdepartmental reportingDaily activities related card operations:» Daily basis Business day management, Contract adjustment and Update issuer batch management » Product creation and parameter setup on “TW-CMS” (Tranzware Card Management System, ITCL)» Credit/Prepaid card endorsement and Card Limit set like Ecommerce/MOTO etc., EMI, Card Cheque verification and process, Card activation/Card closed/Card blocked/Card issue/Card re-issue/PIN issue/PIN reissue and Generate e-Statement for Credit card holders.Dispute Management (NPSB, Q-CASH & VISA Network): » Analyze different dispute case about NPSB, Q-CASH, IBFT & VISA using formatted dispute resolving procedure through DMS, QDMS & VROL (VISA Online)Card Personalization:» Job generation process at TW-CMS, Prepared Work order for Silkways (Card Vendor) and ITCL (PIN Vendor) through IMS and CARD/PIN distribution management.ATM Monitoring:» ATM Cash and booth management, Transaction Monitoring, cash mismatch resolution of ATM.Projects:  PCI DSS  Green PIN  Contactless  PrePaid Card Single Currency  3DS 2.2.0  8 Dogit BIN Migration  Manage ATM deployment projects  bKash Cash out service project  EVM certification Project Show less

Key Responsibilities : Managed daily operational activities under FI & ADC Division about cards operation and mobile banking and also month wise report submitting to Bangladesh Bank.*Daily activities related card operations: Business day open, closed/Contract adjustment/Update issuer batch creation and send/Card Batch/Reconciliation with income report through TW-CMS.  Credit Card deposit posting. Credit card endorsement note. Card mailer/Statement printing. Data… Show more Key Responsibilities : Managed daily operational activities under FI & ADC Division about cards operation and mobile banking and also month wise report submitting to Bangladesh Bank.*Daily activities related card operations: Business day open, closed/Contract adjustment/Update issuer batch creation and send/Card Batch/Reconciliation with income report through TW-CMS.  Credit Card deposit posting. Credit card endorsement note. Card mailer/Statement printing. Data captured/Card creation/Credit A/C limit posting/Job generation. Card Cheque verification and posting. EMI setup as per customer requirement. Risk group recovery. Card activation/Card closed/Card blocked/Card issue/Card re-issue/PIN issue/PIN reissue*Bangladesh Bank Reporting(Month Wise): Prepared monthly statement of International Card(IC) report month wise and uploaded at Bangladesh Bank web portal and also submitting Hard copy(IC report) to FEOD department Bangladesh Bank every month. Prepared ATM inspection report month wise as per Bangladesh Bank requirement.*Dispute Management(NPSB,VISA & Q-CASH Network):  Analyze different dispute case about VISA, NPSB & Q-CASH using formatted dispute resolving procedure through QDMS as per customer claimed. Initiate different types of SMS through SMS gateway like (Payment alert, Special Notification, Minimum due and Birthday greetings). *ATM Monitoring: ATM Balance/Transaction/Status Checking. Prepared ATM deployment sheet/Work order/Insurance copy for new ATM. Monitoring ATM booth status like Branding/Interior/Insurance date expiration.  Visit ATM booth for inspection if required.*Mobile Banking:  Managed all kind of PD (Partner Distributor) agreement and documentation. Communication with PD’s for Interview/Verification who joins newly. Transaction Monitoring/Testing/ with Vendor (Tap n Pay). Show less

Key Responsibilities: Provided support/guideline to the Bank in daily operational activities related to TW-CMS like below;• Daily activities with TW-Online & TW-CMS:• Worked different types of Report/Reconciliation/Settlement at TW-CMS.• Configured ATM, POS (Merchant and Bank POS) as per bank requirement through TW-CMS.• Generated Statement as per bank required.• Solving different query of bank related to TW-Online & TW-Online (regarding daily… Show more Key Responsibilities: Provided support/guideline to the Bank in daily operational activities related to TW-CMS like below;• Daily activities with TW-Online & TW-CMS:• Worked different types of Report/Reconciliation/Settlement at TW-CMS.• Configured ATM, POS (Merchant and Bank POS) as per bank requirement through TW-CMS.• Generated Statement as per bank required.• Solving different query of bank related to TW-Online & TW-Online (regarding daily activities).• Batch checked and error solving as per bank query per day wise.• Dispute Management(NPSB,VISA & Q-CASH): • Analyzed different dispute case in Q-cash and different co-network (VISA, NPSB) using formatted dispute resolving procedure through QDMS. • SMS Issue: o Solved different query of bank related SMS.o Initiated different types of SMS through SMS gateway like (Statement Alert, Special Notification, Payment Alert and Transaction Alert). • ATM o ATM hardware checked from ITC-HOST per day wise.o Solved different hardware problem by remotely restarted, uploading the ATM driver.o Performed cash adjustment and analyze if any mismatch occurred. o Solved ATM mismatch by checking ATM journal log and different HOST generated report. Show less