Vanessa Grossman Email & Phone Number

-Greet guest and provided assistance with information about live poker tables available and seating-Handle large amounts of cash transactions up to $100k pots with accuracy -Responsible for cash or cash equivalencies, from guest to register-Ensure compliance with State gaming regulations and house policies and procedures-Responsible for player logs and ensuring adherence to proper table opening and closing procedures

-Directed all aspects of personnel acquisition and management as assistant manager, including conducting Interviews, evaluating candidates, and overseeing staff performance of bartender, server, host, dealers-Create & Manage Schedules for 250 team members-Implemented comprehensive hiring strategies to attract top employees , ensuring alignment with poker room organization objectives and team dynamics- Facilitated the onboarding process for new hires, providing training and guidance to integrate them seamlessly into the team-Established performance metrics and conducted regular evaluations to assess employee effectiveness and identify areas of development -Assist with Food and Bar Menu creation and keeping up with standards -Digital Marketing through all social media platforms in charge of creating creative post or responding to customer comments

-Interview/Hire/Manage all staff consisting of floor managers, servers, cashier, security, contractors and ensured every task assigned had training and made schedules -Extensive experience in overseeing complex design renovation projects, from initial concept to final implementation, ensuring adherence to budgetary constraints and project timelines.-Demonstrated aptitude in financial management, including budget development, expense tracking, and financial analysis, leading to optimized cost controls and increased profitability.-Skilled in building and maintaining strong relationships with vendors, contractors, and stakeholders to negotiate favorable terms and maximize value for the organization.-Experienced in developing and implementing comprehensive sales strategies to drive food and beverage revenue, including menu optimization, pricing strategies, and promotional activities.-Perform chip cash in/ cash out transactions, chip bank balance, poker transactions, cage credit transactions, time tracking/ seat rental transaction and chip setup for tournaments and special events-Proficient in utilizing advanced technology and software platforms to streamline processes, enhance data-driven decision-making, and drive operational efficiencies.-Strategic thinker with a proven track record of developing and executing innovative marketing campaigns that effectively target and engage key demographics, resulting in awareness and customer growth.-Executed on the spot decisions based on established regulations and protocols to uphold fairness and consistency in gameplay-Compliance with all applicable laws, regulations and licensing requirements related to poker room operations

6376 Alder Dr. Houston, Tx 77081

-Client meetings to help develop brand and enhance business performance through aesthetically creating a branding signage -Communicated efficiently to discover a wide range of ideas that help client express their story through graphics -City codes and interpretation for permit application -Meetings with in house creative designer to provide feedback on client needs and brainstorm on ideas to achieve a proposal with a range of different concepts that the client can choose from-Architectural plans downloaded and extracted to plot all the complex suggestive signage and wayfinding in digital form-Spreadsheets created to account for the amount of signages created and submitted to estimator -Coordinate technical details if third party needed to develop a sign or if in another city contractors assistance-Draft a layout specific to installers on 2D and 3D renderings to illustrate the exact placement with bold colors so that the signage placement is precise-Knowledge of Americans with Disabilities Act (ADA) Standards and how to use it with technical drawings -Weekly team progress meeting to discuss all updates of properties with account executives, designers, estimators, production manager, sign production technician, and permit inspector-Submit drafting for client approval, contract, fabrication and ensure fluidity of the installation process and client satisfaction-Occasionally traveled to sites & photographs

Houston, Texas Area

-Assisted Boards and Commission to Special events and promotions-Microsoft excel for account balances, maintain efficient updates, bank deposits-Scanned reinvestment zone files to server-Filled out paperwork with customers and informed of fees and requirements

6633 Hillcroft Ste. 211 Houston, Tx 77081

-Provided full secretarial support to 2 attorneys-Prepared legal documents, correspondence and affidavits-Filed court documents-Maintained Court Schedule-Scheduled meetings, managed hearing dates -Handled incoming mail-Assisted with Billing/ Quickbooks-Interviewed Clients for Intakes-Managed my own appointments and processed renewal or initial packet for deferred action -Translated documents Spanish to English-Created website for social connection and improved marketing

Bachelor Of Science - Bs, Political Science And Government, Graduate

Associate'S Degree, Art/Art Studies, General, Completed

Business Technology Certification, Administrative Business, Completed