SkillsUS MortgagePrompt EngineerMS OfficeVBA CodingCommunication skillsStaff Mentoring and CoachingProblem-Solving SkillsPeople EngagementTechnical skillsTitle searchArtificial Intelligence (Open AI)MYSqlLeadershipPlanning & OrganizingCustomer ServiceStrong Organizational SkillsInterpersonal SkillsAbility to MultitaskProfessional ExperienceFirst American India Pvt Ltd, Salem,Subject Matter Expert• Eight years in First American India Pvt Ltd (FAI)• Worked in different shifts in various capacities to understand and experience process issues and potential improvements firsthand.• Communicated with management and Onshore partners to understand process improvement areas and collaborate for solutions.• Coached and trained team on general concepts of US real estate and mortgage and different processes and how to identify potential improvements without assistance.• Have conducted Process trainings for multiple batches of New hires and also have cross trained the team members whenever necessary.• Set specific goals for projects to measure progress and evaluate end results.• Identified areas for improvement, narrowing focus for decisionmakers in making necessary changes.• Have Collaborated with onshore Co-Ordinator in developing the work instructions and Standardized the Process and also handled escalation/Process Quires directly with onshore Partners.• Have Brainstormed and Motivated the team members in generating new ideas to contribute to process improvement.• Have been trained on infographics in PowerPoint and contributed in creating more presentation for team.• Maintained positive working relationship with fellow staff and management.• Consistently maintained high customer satisfaction ratings and was recognized and rewarded by organization.• Six sigma Yellow belt training has been completed and done the Lean Project