Work with Consultant for installation and seamless on boarding of the customer's Synergy infrastructure. Have Request for Change, Change Implementation Plan and Risk Assessment in place before major Infrastructure update activities.Attend meetings with the Account Support Manager and Customer Success Manager to have a weekly review of the open cases and existing issues.Technical focal point for the ongoing support of their IT environment.Track and manage field support requests, part replacement and dispatch services.

Handling end to end data centre operations connected to the HPE Synergy Framework as it provides a composable infrastructure.Configuring compute, storage and fabric using HPE OneView so that they are always available as single pool of resource for the clients.Troubleshooting issues related to Image Streamer which automates Operating System deployment to multiple compute modules in one go.Troubleshooting issues related to server performance, hardware failure in server or server technologiesPerforming OS based troubleshooting to identify the root cause of the issue