My progressive relevant experience and skills include: Excellent leadership, dispute resolution abilities, communication, and interpersonal skills Strong ability to get the “buy in” from my teams on important strategic initiatives Call Centre Management – Sales, Customer Service, Compliance, Collections  Collection of Canadian and US debt and outbound donation solicitation. Coaching, facilitation and employee development Proven commitment to the organization’s direction and vision Knowledge of Microsoft Windows applications Budget and Forecast Strong oral and written communication abilities Managing several Small/Medium/large business portfolio Strong client relationship management Reputed to have excellent listening skills