Responsible for installing, maintaining, troubleshooting and repairing computer systems, network systems, hardware, and computer peripherals in all user environments. Work closely with the Network Services Manager, Network Project Managers, PACS System Manager and other Desktop Support Specialists to insure that an adequate computing environment is established and continuously maintained for clinical, business, administrative and other support organizations/individuals.• Citrix/Terminal Services support for hardware devices and software.• Provide support to EPIC, CERNER, and MEDITECH, also provide assistance with ACE• Use REMEDY ticketing system to control the workflow.• Ensure LAN/WAN connectivity through maintenance and troubleshooting of routers, switches, hubs, terminal servers, network cards, and dial up networking.• Troubleshooting IPX protocol, TCP/IP protocol, LAN/WAN and Network connectivity issues.• Works with the I/T Security officer to implement appropriate security measures to protect user and patient data residing on the LAN/WAN concomitant with applicable provisions in the CHI I/T Security Manual, HIPPA and local policies and procedures.• Maintains desktop hardware and software inventories, configurations, and controls.• Maintains License agreements. • Create and maintain PC software images for deployment on new/existing PC configurations.• Works directly with vendors and their services/systems to be used on the network.• Front line response to core HIS system users.• Negotiate with external vendors to secure the most advantageous terms, approve the ordering of necessary goods and services.• Foresee alterations in the comparative negotiating ability of suppliers and clients• Perform assistance regarding migration with hardware and software such as Microsoft 365.• Perform risk management regarding supply contracts and agreements. • Anticipate unfavorable events through analysis of data and prepare control strategies

Responsible for installing, maintaining, troubleshooting and repairing computer systems, network systems, hardware, and computer peripherals in all user environments. Work closely with the Network Services Manager, Network Project Managers, PACS System Manager and other Desktop Support Specialists to insure that an adequate computing environment is established and continuously maintained for clinical, business, administrative and other support organizations/individuals.• Citrix/Terminal Services support for hardware devices and software.• Provide support to EPIC, CERNER, and MEDITECH, also provide assistance with ACE• Use REMEDY ticketing system to control the workflow.• Ensure LAN/WAN connectivity through maintenance and troubleshooting of routers, switches, hubs, terminal servers, network cards, and dial up networking.• Troubleshooting IPX protocol, TCP/IP protocol, LAN/WAN and Network connectivity issues.• Works with the I/T Security officer to implement appropriate security measures to protect user and patient data residing on the LAN/WAN concomitant with applicable provisions in the CHI I/T Security Manual, HIPPA and local policies and procedures.• Maintains desktop hardware and software inventories, configurations, and controls.• Maintains License agreements. • Create and maintain PC software images for deployment on new/existing PC configurations.• Works directly with vendors and their services/systems to be used on the network.• Front line response to core HIS system users.• Negotiate with external vendors to secure the most advantageous terms, approve the ordering of necessary goods and services.• Foresee alterations in the comparative negotiating ability of suppliers and clients• Perform assistance regarding migration with hardware and software such as Microsoft 365.• Perform risk management regarding supply contracts and agreements. • Anticipate unfavorable events through analysis of data and prepare control strategies

• Design, configure, optimise, monitor and maintain the Council LAN and WANs and in doing so providing an effective, reliable and secure communication.• Understanding client’s business needs & providing appropriate solutions to match those needs. • To assist (or where necessary lead) on the development of business cases.• To capacity plan service provided to customers to ensure that expectation are managed and packages of work delivered working with in a framework of the business calendar of customers.• Advise on the technical specification relating to the development or procurement of new information systems or ICT infrastructure developing of businesses cases if appropriate.

Provide Pricebook maintenance services for customer’s centralized database. Collaborate daily with customers and vendors, Maintain vendor items, standard costs, and promotional costs. Implement and maintain standard and promotional retail of items sold on the point of sale (POS) Troubleshoot issues. Perform daily record-keeping for audit trail and billing purposesVendor Management Solicit and evaluate proposals employing appropriate negotiation, cost and price analysis techniques. Implement purchase contracts following applicable company and government regulations. Evaluate current and anticipated requirements, determine potential sources, obtain bids, and plan programs to meet business needs. Provide coordination and leadership in procurement activities for assigned commodities. Responsible for assigned commodities to meet the requirements of the business. Perform continual market analysis and monitor supplier progress. Perform some or all of the required functions from initiation of an intent to purchase to satisfactory delivery of material or service. Initiates necessary actions to assure best value is received, customer delivery requirements are met, and address any merchandise and facility(Mart) problems. Implement purchase contracts with sound purchasing practices and assure compliant acquisition of material or service that meet applicable company and government regulations. Help Desk/Network:- Provide help desk support and resolve problems to the end user’s satisfaction. Modify configurations, utilities, software default settings, etc. for the local workstation and all the Mart Site locations. Utilize and maintain the helpdesk tracking software .Assist with any issues with local workstations.Ensure each workstation are running without any issues. Install, test and configure new workstations, peripheral equipment and software. Maintain inventory of all equipment, software and software licenses. Manage PC setup and deployment for new employees.