Vignesh Lakshminarayanan Email & Phone Number

Greater Vancouver, British Columbia, Canada

Greater Vancouver, British Columbia, Canada

San Jose, California, United States

San Francisco Bay Area

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud connects and protects employees of many of the world's largest enterprises. It also securely connects enterprises to their partners, suppliers and customers. With deep integrations to over 5,000 apps, the Okta Identity Cloud enables simple and secure access from any device. - Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service.- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.- Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.- Collect information and document bugs with Engineering for product issues that are impacting customers.- Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.- Create process or troubleshooting documentation in the support knowledge base.- Deliver against customer experience and efficiency targets.- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Bengaluru Area, India

Wipro is a global provider of comprehensive IT solutions and services, including Systems Integration, Consulting, Information Systems outsourcing, IT-enabled services, R&D services. Being a Lead of Infrastructure and Platform Deployment Services, I managed my team and worked towards the project objectives to design and develop server infrastructure. Objectives include planning, building up servers and configuring them based on the Line of Business, verifying server standards, authenticate security, perform quality checks before moving them into production. Working with global leaders in technology and delivering all day support to ensure the health of the systems by constant server maintenance, database management and regular system updates to ensure high availability and fault tolerance of servers with the ability to autoscale during traffic spikes. - Served as an AWS Architect, building and configuring AWS environments using Ansible and CloudFormation scripts to automate build process and managed services including S3, EC2, VPC, ELB, Autoscaling using Cloudwatch metrics.- Provisioned over 1200 servers and delivered the infrastructure requested by the various business units, equipped with all the required tools and a secure hardened operating system. - As an active member of Quick Response Team, troubleshot and resolved critical server issues including OS installation, firewall, network provisioning, patching, hardware, storage, backup and quality assurance.- Remotely deployed 12 critical patches and 4 OS upgrades to over 35,000 instances in production during non-business hours, ensuring high availability and zero downtime.- Provided production support managing the Active Directory, Operating systems and monitoring server health.- Provided technical expertise and training by facilitating Knowledge Transfer to new employees and clients.

Mysuru Area, India

Designed a single board test jig, capable of validating the video camera, audio recognition, joystick, ports, signal levels, etc. for two robots (Roomba and Scooba) simultaneously. Received acclaim from management for simplifying conventional robot design.

Master Of Science (Ms), Electrical And Electronics Engineering, 3.67

Specialized in Communications and Networking

Bachelor Of Engineering (Be), Instrumentation Technology, A