Receiving invoices and chasing invoices of goods being delivered and being received into the depot. Dealing with queries via email and dealing with damages goods and doing a report one each damaged goods.

Arranging tours to Israel where walking by Faith first started.For group, family and single tours.

Greenford Glass Service – Customer Service admin Booking and arranging appointments for clients, working out quotes and prices and entering on the system. Sending out invoices and chasing up payments. Taking calls dealing with queries and complaints. Producing spreadsheets for the clients, sending out letters. Doing a lot of data entry of prices and cost of different jobs making sure that they have the correct codes.

British Gas Customer Service portfolio Advisor – dealing with the public and existing clients enquires.

Telephone Interviewer Researcher

Out bound evening calls interviewing respondent

Processed deposit of customer certificates into CREST settlement system using Master Access and Crest GUIProcessed stock deposit queries relating to name changes and de-listings Administration duties and support for the Operations DepartmentProcessed ISA, PEP, SIPP and dealt with transfers according to internal and external regulationsLiaised with other banks and brokers to ensure smooth transfer of customer assetsEnsured all trades were input into the system in the required time frameResponded to telephone, e-mail and post requests from customers, providing a fast and efficient response Captured, updated and analysed customer information through our systems to ensure that full and up to date customer information was availableHandled enquiries or problem situations, ensuring that appropriate follow-up action was taken to customer satisfaction

Worked using MLEMEA and Debt ISS Credit Loans systemsProvided assistance and backup to trade support and CLO settlement rolesBuilt new loans and trade bookings in LoanIQ systemDealt with the settlement of CLO’s (in LoanIQ) and payment processing in Cash ManagerSettlement of Bonds in (XTAS) and cash reconciliation in (Recon)Approved payments and client money segregationProduced exception based reports for managerial review and liaised with external counterparties and internal sales and loans admin departmentsReconciliation of loan positions between internal systemsHandled audit confirmation requests from external counterparts

Logged all chaps payments onto the systems and checked signatures on customers’ mandate

As a Securities Auditor my duties included investigating unmatched trades. This entailed liaising with clients and different departments and conversing at all levelsThe different departments included Corporate Action, Settlements and DatabaseRan daily reports of unbalanced accountsCo-ordinated and conducted both client and departmental meetings reporting on the unbalance accounts (breaks)Conducted daily open reports of stocks and trades sent down to our CustodiansConducted daily reports of all breaks, e.g. trades and stocks that had been settledSent down stock and crest transfer and residualsObtained confirmation from the Registrars to our CustodiansDealt with all clients queries and indemnity probatesArranged trade and settlement dates for crest trades meeting with clients to discuss and plan process improvements