Veronica Plukis

Veronica Plukis Email and Phone Number

Staff Accountant at Bellenfant, PLLC @ Bellenfant, PLLC
nashville, tennessee, united states
Veronica Plukis's Location
Nashville, Tennessee, United States, United States
Veronica Plukis's Contact Details

Veronica Plukis personal email

n/a
About Veronica Plukis

Veronica Plukis is a Staff Accountant at Bellenfant, PLLC at Bellenfant, PLLC. She possess expertise in leadership, auditing, management, writing, customer satisfaction and 12 more skills. She is proficient in French and Italian.

Veronica Plukis's Current Company Details
Bellenfant, PLLC

Bellenfant, Pllc

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Staff Accountant at Bellenfant, PLLC
nashville, tennessee, united states
Employees:
8
Veronica Plukis Work Experience Details
  • Bellenfant, Pllc
    Staff Accountant
    Bellenfant, Pllc Nov 2024 - Present
    Nashville, Tennessee, United States
  • Lbmc
    Tax Intern
    Lbmc Jan 2024 - Apr 2024
    Brentwood, Tennessee, United States
  • Belmont University
    Graduate Assistant
    Belmont University Aug 2022 - May 2023
    -Conducting research projects and managing administrative duties within College of Business
  • Warby Parker
    Customer Experience, In-Network Insurance Expert
    Warby Parker Nov 2020 - Apr 2022
    -Served as In-Network Insurance Expert to determine customer eligibility of vision benefit, maximize customer vision benefit, process health insurance claims, and support associates with insurance-related escalations. -Advised customers on how to best maximize value of benefit and recommended screenings, achieving bookings average 242% higher than the team average and an average order value 43.7% higher than the team average.-Managed more than 240 customer interactions and resolutions on a bi-weekly basis, exceeding company average by 20%.-Exceeded performance targets by 18.6 percentage points and maintained a 95% quality score by consulting senior leaders to problem-solve; researching customer needs; and communicating across stakeholders, including Retail Team and healthcare providers.-Employed soft skills, such as empathy and active listening, to build trust with customers and improve the customer experience, which lead to a monthly average of 5 out of 5 customer satisfaction rating - successfully creating customers as promoters of brand and product.
  • Postmates
    Buyer Support Team Lead
    Postmates Jul 2016 - Jan 2018
    Nashville, Tn
    -Directed a team of 10-20 Customer Service agents, delivering significant improvements by increasing team productivity by 15%; team consistently received high quality and productivity scores while maintaining a leading customer satisfaction rating of 4 out of 5.-Analyzed key performance indicators, such as customer experience, survey, and retention metrics, in real time; interpreted trends to identify underperformance and outliers; and initiated employee coaching that improved quality of customer experience and retention.
  • Montessori East
    All Day Assistant
    Montessori East Aug 2015 - May 2016
    Greater Nashville Area, Tn
    -Provided direct daily support to leadership team, including Director and Director of Admissions, through planning and execution of day-to-day activities and crafting and disseminating communications.-Organized and facilitated after-school programming that focused on whole-person needs (social, emotional, intellectual, and physical).
  • Boys & Girls Clubs Of America
    Youth Development Leader
    Boys & Girls Clubs Of America Aug 2010 - May 2014
    Greater Nashville Area, Tn
    -Mentored and tutored at-risk youth ages 5-18 to close education achievement gaps and developed and led after-school programming.

Veronica Plukis Skills

Leadership Auditing Management Writing Customer Satisfaction Social Media Microsoft Excel Skilled Multi Tasker Training Team Leadership French Editing Customer Service Workforce Management Human Resources Training Researching Polish

Veronica Plukis Education Details

Frequently Asked Questions about Veronica Plukis

What company does Veronica Plukis work for?

Veronica Plukis works for Bellenfant, Pllc

What is Veronica Plukis's role at the current company?

Veronica Plukis's current role is Staff Accountant at Bellenfant, PLLC.

What is Veronica Plukis's email address?

Veronica Plukis's email address is ve****@****ker.com

What schools did Veronica Plukis attend?

Veronica Plukis attended Belmont University, Belmont University.

What skills is Veronica Plukis known for?

Veronica Plukis has skills like Leadership, Auditing, Management, Writing, Customer Satisfaction, Social Media, Microsoft Excel, Skilled Multi Tasker, Training, Team Leadership, French, Editing.

Who are Veronica Plukis's colleagues?

Veronica Plukis's colleagues are Candice Patterson Anderson, Cpa, Sydney Myers, Emily Simpson, Carissa Workman, Juan Barajas.

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