As a OMT Executive (Order Management Team), my roles and responsibilities are.• Provided administrative support by maintaining accurate employee records in the online system.• Streamlined client communication channels through CRM system implementation.• Prepared regular reports, including MIS reports, on business performance.• Conducted transaction monitoring and highlighted flagged activities.• Coordinated gold release process and managed team activities for customer service.Key Achievements:• Improved data accuracy by 15% through better data entry practices.• Reduced processing time for gold loan disbursement by 20%.

As a Operations Process Executive my roles and responsibilities are• Maintained production-related documents and conducted defect analysis.• Implemented an efficient filing system, reducing search times by 60%.• Conducted training programs that improved productivity by 10%.• Planned and coordinated production schedules, reporting in SAP.Key Achievements:• Reduced production waste by 0.06% through Lean Manufacturing implementation.• Optimized inventory control, reducing stock-outs and inventory costs.