*Houston Illustration Analyst 08/2009 to 9/2013Processe policy illustrations on various software systems. Provide excellent customer service to agents, advisors, policyowners Correspondence, Escalate cases, Teamwork internally and externally. Email and phone data with other worksites including overseas office. Products included AIG/American General Life, US Life, Franklin Life, Old Line Life, All American Life: Vantage: Continued to assist Claims Dept on special cases.

Evaluate/process life & annuity claims. Adverse claims, Research files. Customer Service, Special projects. Checks. Wire Transfers. Stop pays/ reissues, Correspondence, Illustrations: 1035 exchanges: RA Rollovers. Correspond with US and overseas Depts * Overnight checks Expedite claims to Legal, Accounting and Tax Departments . Facilitate with BPSI examiners, Teamwork, Annual California Fair Claims Settlement Training Class: AWD System, Email, JVMU Spreadsheet, SAP System, Client Builder, Accurint

Policy increases, decreases. Policy changes. Rate changes. Calculations: Reinstatements, MIB. Duplicate policies: IllustrationsLoan spreadsheets: Vantage special projects. Facilitate training class. Worked closely with underwriting department. Teamwork