• Developing the HR strategy in line with organisational goals and objectives • Implementation of HR processes, procedures and templates and policies compliance • Daily management of the HR, recruitment, payroll and L & D functions • Ensure values and culture are clearly defined, communicated and embedded across the group• Implementation of HR, learning management, talent management and ATS systems • Create and automated group induction onboarding programme and employer branding EVP • Revamping recruitment processes, job descriptions, structured interviews and assessments • Lead and coach managers on all complex employee relations/performance management cases• Supporting operations teams with talent development and succession planning for critical roles • Designed training around performance management, employee relations and absence management • Drive quarterly employee engagement surveys completion to identify key actions for group • Developing diversity, equality & inclusion and health & wellbeing strategies• Creating frameworks and tools for effectively managing performance and annual appraisals • Designed reward and benefits packages for all hierarchy levels as well as recognition schemes • Transitioning all training to e-learning model and creating management training courses • Oversee the international recruitment and visas sponsorship as well as agencies for temp staff• Mergers and Acquisitions/TUPE, international expansion in France & Spain due diligence • Oversee payroll, expenses, monthly HR KPI metric dashboards and reporting to identify trends• Manage and advise on M & A, redundancies, TUPE and settlement agreements

• Developing the HR people plan in line with organisational goals and objectives• Point of contact for all HR queries, advising and supporting all levels up to board level• Designed, mapped and built the internal HR system and employee self service portal• Implementing and reviewing HR policies, processes and procedures where necessary• Managing complex employee relations case work and providing support to Managers• Refined learning lifecycle, TNA, e-learning roll out and career paths • Designed HR training for managers, deliver workshops on performance, capability and conduct• Developing retention strategies to reduce attrition in critical roles • Implementing talent and succession planning and performance management framework• Managing change projects such as redundancies/TUPE and restructures • Assist with recruitment of new stores ensuring successful store openings• Playing an active role in ensuring HR KPIs are kept to targets for all restaurants• Providing advice and HR support for other group businesses including M & A activity • Developing and implementing HR processes across the group and for Canada franchisees

• Implementing HR policies, training matrix and implementing HR strategy for site• Implementing and standardising HR processes, procedures and template documents• Manage payroll for weekly and monthly staff, dealing with payroll queries• Implemented induction for site and revamped employee handbook• Standardised recruitment process through structured competency interview and testing• Support on absent/performance management, disciplinary & grievances• Coaching line managers on performance management, employee relations issues• Introduced Reward and Benefit incentives including activity days for employees• Implemented new mid/annual appraisal framework in line with company strategy• Review current HR systems SAGE 50, realtime to integrate into one system• Process weekly and monthly payroll, administer clocking in machine• Implemented a training matrix for site dependant on department needs• Working towards BRC audit guidelines and auctioning non-conformances• Reporting on monthly HR and training KPI’S, recruitment, absence, overtime, training, H & S

• Developing and implementing integrated HR people plan to site operations• Set up the HR function across multiple sites within the group businesses • Implementation of company policies, processes, procedures and HR templates• Lead on acquisitions diligence and integrate business into group HR including TUPE• Advise on employee relations issues, investigations and support disciplinary & grievances• Facilitated introduction of HR & payroll system from planning migration and training guides • Developed cost effective recruitment and resourcing strategy bring recruitment in house• Introduced Absence management procedures and monitoring tools for managers• Developing and implementation of company’s reward and benefits programs • Managing site closures from administration process through to consultations and redundancies • Introduced mid and annual performance reviews, designing framework through business values• Supporting bid processes, act as HR face for audits with MOJ, FSA and Harrington Jones• Developing relationships with training providers, universities and job centre on recruitment• Arranging work visa’s and assist in relocation of staff nationally and internationally• Implemented company performance appraisals framework and goal setting• Preparing payroll data for the group businesses and compiling reports on SAP

• Provide HR advisory & administrative support in a highly unionised multi-site environment• Manage the recruitment for sites, agencies and support on forecasting for two sites• Issue offer letter and contracts, HR induction, agency 8 week reviews and arrange medicals• Conduct investigations, disciplinary & grievances support including appeals• Absence management for two sites and capability cases, liaise with Occ Health and Physio• Undertaking consultations with union over changes to pay and shift changes• Coaching line managers on performance management, employee relations issues• Facilitate communication to the business regarding lay-offs and notices to employees • Set up weekly employee engagement sessions and action or resolve issues raised• Process maternity/paternity, pay changes and submit weekly payroll reports to shared services• Provide HR KPI's on recruitment, absence, employee relation issues, H & S, training, working time• Updating and running CIPHR system modules, SAP, Kronos and T & A, conduct exit interviews

• Manage the rrecruitment and resourcing for site & budget, streamlining recruitment processes• Reduced PSL fees on average 5 – 7%%, introduced CV sifting form and assessment criteria• Advise on employee relations issues, undertake investigations, support disciplinary & grievances• Reducing Absence with liaison with occupational health, performance management coaching• Liaise with trade unions on negotiations, communication for meetings and consultations• Ensure Probation reviews are processed and up to date and return to work is completed on time • Coach and guide Managers on employment legislation and HR policies and procedures• Revamped corporate induction project to monthly delivery, arrange medicals and training• Process family friendly request, pension and general HR administration

. Manage the recruitment and selection process, interviews, starters and leavers. Employee Relations management and support to Managers· Administer references, managing diary of HR Advisors and scheduling meetings· Advise in Absence management, Disciplinary, Welfare and Misconduct meetings· Administration of Maternity, Grievance, Appeal, Conduct and Absence process· Minute take in Investigation, Disciplinary, Absence, Flexible Work, Union meetings· Advise and guide Transport & Warehouse managers on HR policy and procedures· Manage long term sick cases, refer colleagues to Occupational Health and site Physio· Working on multiple spreadsheets, create and produce weekly/ad-hoc project reports· Working with HR Advisors to implement process improvements to HR Policy’s· Administration and changes to Pension Accounts, Benefits & Annual salary reviews· Update Oracle, Smart Time & Attendance, ACS systems and all Microsoft packages· Cover site reception, provide I.D cards, distribute post and book travel arrangement