Leading a team size of 15 nos. to run a smooth and hassle free Operations. Handle and guide team to serve customer from the flow of Product pitching, On boarding to termination process. Having Attrition as main KRA handling Escalations & counselling Customers on Retention. Coordinate to the Central Team & Take ownership in resolving Customer’s Issue by taking decisions. Recovering overdue debts and Company assets from Customers. Maintain Inventory Records, Accounts reconciliation & Vendor Management. Conduct Regular Meeting and training with Team. Maintain Data on Achievements.Sales and Marketing - Market the product through ATL and BTL Methods, Organize events / Mela across the City in order to generate leads and source Drivers. Manage and Drive the Team to achieve their Individual and Team Targets. Arrange weekly meeting with the team to discuss and set up targets Manage Vendors (Coordinate on Rates negotiation, Productions & Payment) Close follow up on timely delivery of Marketing materials. _______________________________________________________

Perform Credit Control activities in order to prevent and collect outstanding customer debt, while maintaining customer satisfaction.  Identify and collect payment of overdue invoices through proactive planning, prioritisation and execution of daily call cycles Follow up on outstanding debt, ledger maintenance, prepares documents for Legal, log’s queries, actions on bounced cheque(s), solves unknown cash Verify customs duty/ Octroi credit facility requests Meet cash collection targets

To execute efficient Clearance procedures by establishing relations with customers with the objective to provide best transit time and service. Co-ordinate with Customers proactively for clearance advise for import consignments and co-ordinate with clearance team to achieve fastest clearance time as well and clearance as per customers requirements

To provide excellent accessibility and first call resolution to customers, and to maximise available revenue opportunities for the business whilst providing an exceptional customer experience.Inbound transactions and Outbound transactions.To differentiate TNT’s service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based in their needs.To deal with booking exceptions and/or with cross-location booking calls/e-mails in a productive and high quality manner.