I am a dedicated and detail-oriented Payment Analyst and SME with overall 6 years of experience in the initiation, authentication, and authorization of payment instructions, along with expertise in reconciliations. As a manual payment transaction specialist, I am always eager to learn and grow. I enjoy tackling creative projects and engaging with people. A motivated professional, I am seeking to contribute my skills and efforts to a dynamic organization, with the goal of growing alongside the company and proving myself as a valuable asset. I have professional experience in customer service, including 1 year of handling regulatory processes (TRAI/DOT) and 2 years as a Team Mentor and Trainer for new hire batches. I have experience in the banking, credit card, and retail industries. Additionally, I have taken on the responsibility of managing the team in the absence of the lead, ensuring that processes and tasks are carried out efficiently.