V R Email & Phone Number

Vista, Ca, Us

Waltham, Ma, Us

 Assisted ongoing system administration including building and executing CRM clouds.  Working as a Release engineer and moving the code changes ( Meta Data as well as Apex classes, triggers etc..) from development sandbox to Egithub through Eclipse.  Creating the new projects based on the sandboxs and configuring the repository.  Pushing the Meta Data and code changes to Egithub and fetching the Latest development version into Stage sandbox from Egithub.  Based on the Component list, need to synchronize with the server.  Commiting and pushing the component list into Egithub and creating the Pull request in egithub for Merge.  Using the ANT migration tool (Build.XML, Build. Properties & Package.XML), migrating the code changes from stage sandbox to production sandbox.  Maintaining the Build.XML file based on the component list which needs to be migrated from stage system to production system. Also maintaining the proper comments in the Package.XML file.  Resolving the issues when migrating the code changes to production system.  Co-ordinate with the users regarding the component list.  Administered, configured and maintained SFDC application user Profiles, Roles, assigning Permissions, gathering Security Tokens, Validation Rules and up gradations.  Involved in creating high volume of patient data and ensuring data security using security model.  Customized and configured major functionalities of Salesforce.com like creating Apps, Objects, Users, Page Layouts, Assignment Rules, Email Templates, Feed Tracking etc.  Involved in handling large volumes of data using tools like Apex Data Loader, Workbench, Excel connector and Developer Console.  Assisted in the creation of various reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards and Graphics) and report folders to assist managers and configured various reports for different user profiles. 

Toronto, On, Ca

 Customization of SF apps, objects (standard, custom, external), fields, record types, layouts.  Managing Salesforce instances: Creation, customization, configuration and maintenance of standard and custom objects Platform Workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls.  Experienced in customizing standard objects accounts, contacts, opportunities, products, price books, cases, leads, campaigns, reports and dashboards.  Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.  Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.  Created new user accounts, roles, profiles and sharing settings.  Involved in setting up field level access for each custom object created based on the user's role within the organization.  Worked with field & page layout customization for the standard objects like Account, contact, Leads.  Involved in customizing custom objects, tabs, fields, page layout as per the business need.  Created pick lists, dependent pick lists, validation and formula fields  Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.  Created the workflows for automated lead routing, lead escalation, alerts.  Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

 Performed the roles of Salesforce.com Developer and Administrator  Interacted with business development and marketing team.  Interacted with various business team members to gather and documented the requirements.  Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse  Closely worked with SalesForce.com team while implementing the solutions for the requirements  Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards  Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.  Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.  Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.  Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.  Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.  Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.  Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.  Customized tabs for among different business users groups and business centers

 Worked on Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.  Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.  Used SOQL & SOSL for data manipulation needs of the application using platform database objects.  Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.  Used Apex to develop custom Visual force pages with cross data integration.  Developed triggers to support complex business process and Custom Buttons.  Created Profiles and implemented object and field level security to hide critical information from the profile users.  Worked on customization of various Sales force standard objects like Users, Products, Opportunities, Accounts, Contacts, Leads, Campaigns, Cases and Solutions.  Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.  Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.  Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.  Developed Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.