• Controlling day-to-day operations to ensure the efficient and effective delivery of services and products• Identifying and implementing operational developments and innovations• Monitoring and improving the efficiency of all processes and systems• Managing special projects as assigned• Participating in strategic planning to support the company's growth and objectives• Building and maintaining strong relationships with corporate clients, understanding their needs, preferences, and budgetary constraints• Regularly following up to ensure client satisfaction and foster long-term partnerships• Increasing the sales of the company month by month

• Provided outstanding customer service experience to all individuals visiting the store• Assisted the store in driving sales and profitability through set targets and promotions• Supported the control of costs by working with management on cost saving initiatives• Monitored staff behavior/operations and provided feedback to store Manager as necessary• Drove team performance through engagement initiatives• Trained staff on updated operational policies and procedures as communicated• Assisted on training and development of team members with support from store Manager• Efficiently tracked and monitored inventory and store shrinkage• Received product deliveries and put away when necessary• Maintained a food safe and sanitary environment

• Delivered English lessons to improve students’ oral and written communication skills in an individual and group settings• Provided leadership to team members in a team-oriented environment • Provided communication to team members to facilitate and achieve company’s goals• Assisted the company’s marketing efforts to the public

• Managed financial transactions• Facilitated customer complaints and resolved disputes• Provided customer service to company’s clientele • Assisted the company’s marketing efforts to the public

• Provided all the aspects of customer service to the clients of Mega Mass corporation• Managed company’s financial transactions• Promoted the store, brand and products using social networks• Provided marketing strategies to achieve company’s sales goals

- Arranged and co-ordinated meetings and conferences; recorded and prepared minutes- Impelled and established office procedures and routines- Answered phone calls, messages and electronic inquires - Set up and maintained manual and computerized databases- Typed and proofread documents- Arranged travel itineraries and made reservations